Patient Access Associate - Emergency Department

Description

Clerical/Administrative Support
Req #: 28429

Summary:

The Patient Access Associate - Emergency Department schedules, pre-registers, registers and admits patients to the hospital. Serves as the first contact for many patients. Must convey a caring and professional attitude for all patients and visitors. This position has the responsibility for complete and accurate patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from the patient, entering orders, scheduling, and providing for an efficient flow of clinical, administrative and clerical tasks. Ensures the accuracy of the patient's unique identification number and the demographic and financial information use to create an electronic bill. Informs patient of estimated financial responsibilities and collects up-front payments and Co-payments based on the estimate. Obtains patient's signatures on consent, forms, and applicable insurance denial notices. Assists with and arranges accommodations for patients with special needs.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: Completed Customer Service Courses to receive Customer Service Certification or documented strong customer service skills.
3. Experience: One year of related experience within MaineHealth required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: N/A

If you have questions about this role, please contact Kerry A. Huckins at kerry.huckins2@mainehealth.org