Assistant Director, Banner SaaS Stakeholder Enablement

Georgetown University
life insurance, tuition assistance
United States, D.C., Washington
Apr 16, 2025
Assistant Director, Banner SaaS Stakeholder Enablement Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Requirements The Assistant Director, Banner SaaS Stakeholder Enablement within UIS will serve as a liaison, technical support, and testing lead for several campus wide units in Banner SaaS with a primary focus on supporting the Office of Student Financial Services (OSFS) and the intersection of OSFS and Revenue and Receivables.This role will drive critical updates, support GU testing efforts, and interface with Ellucian to make sure projects and processes adhere to critical deadlines. The incumbent will support the Director of SIS in following up on Action Line Tickets to resolution and coordinating Ellucian leads in working sessions as needed. They work within and across teams to support the acquisition of new skills and areas of expertise in a dynamic work environment. Duties include but are not limited to: Oversee weekly cadences with both the AR and OSFS teams. Manage SIS weekly meetings to flag Banner SaaS issues and track them through Action Line to resolution. Provide necessary training for creation and maintenance of popsels for testing, serving as a lead in weekly testing sessions. Oversee the ongoing review of views that are needed in Insights. Provide expert guidance of needed rules in Banner SaaS for posting Financial Aid awards, posting Student Billing and managing pre-testing for upcoming releases and security patching. Coordinate with the Ellucian CSM team to ensure GU Stakeholder needs are being met in a timely manner. Work Interactions The work performed by the Assistant Director of SaaS Stakeholder Enablement will provide support to both the Office of Student Financial Services and Revenue and Receivables teams continuing to promote effective changes and problem solving in our new student cloud based system, providing technical and front-end user guidance and training. This role will be a representative to external resources that are looking to Georgetown University to effectively shape and mold Banner SaaS for our partner institutions to continue our mission of keeping Georgetown University at the forefront of technology advancements of our student system.This role will report to the Director of Student Information Systems within University Information Services (UIS) and is critical to ongoing support for the Revenue and Receivables and Office of Student Financial Services as continued enhancements of Banner SaaS require deep subject matter experts that understand both Georgetown business process and SaaS capabilities to optimize the system for the best performance for our stakeholders. This position requires ability to rapidly adapt to changing business requirements and to efficiently acquire and utilize new skills in response to such change. Requirements and Qualifications Masters Degree required in relevant field 5-8 years work experience in Financial Aid required, with an understanding of SQL rules and the conversion to Insights/Popsel process 3-5 years work experience with Revenue and Receivables understanding Banner SaaS functionality and institutional policy and procedure Ability to develop, test, and track Banner releases and the corresponding testing efforts Ability to collaborate with DBAs, Ellucian Developers, and IT Managers to identify and resolve Banner Financial Aid defects and to implement new applications and processes Ability to train end-users on best Banner system uses and functionality in both OSFS and Revenue and Receivables functions Ability to manage multiple priorities and projects effectively with knowledge of complex accounting systems with strong auditing, accounting, and analytical skills; close attention to details Ability to work collaboratively with internal and external constituents with proficiency in end user applications (e.g. Excel, Word, PowerPoint, Cognos, Banner, Insights, ODS, DataLake and Data Connect Pipelines) Strong understanding of Federal regulations and requirements related to the Department of Education Ability to build and use effective working relationships within their own department and across line, functional, and geographic reporting lines with strong problem-solving and critical thinking skills Experience with the Banner student information system will be valued, as well as experience and familiarity with the major components of student systems and business functions including financial aid, student billing, etc Track record of success managing IT projects from an enterprise governance perspective with key stakeholders with a proven ability to excel working in a complex, decentralized, consensus-driven environment while managing multiple priorities Ability to foster and maintain effective working collaborations and partnerships with executive stakeholders across the user community Highly effective verbal and non-verbal communication skills with excellent listening and problem-solving skills with appreciation for perspectives of others together with the ability to resolve conflicts Commitment to fostering an inclusive environment and working with diverse and dynamic teams Work Mode Designation This position has been designated as Remote. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation. Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $66,783.00 - $126,720.23 Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors. Current Georgetown Employees: If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown. Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions. Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu. Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website. EEO Statement: Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law. Benefits: Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website. To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Main-Campus/Assistant-Director--Banner-SaaS-Stakeholder-Enablement_JR21590 jeid-62fdd9d4cb67fb44b23756229550356c