Sr. Consulting Manager - Fixed Wireless Access/ Broadband Internet

Sr. Consulting Manager - Fixed Wireless Access - Broadband Internet

ABOUT US

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

COGNIZANT CONSULTING

Within Cognizant is Cognizant Consulting, a global consulting organization delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program and change management capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide several Business/IT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions. The Cognizant Consulting team is a high performing organization that is continually expanding our client base and increasingly being recommended by analysts such as Forrester and Gartner. And we're growing!

The Role

Our CMT Consulting group is looking for a Product Manager to join our journey. As a product manager/owner (PM) for a Tier 1 CSP, you act as the "CEO" of your product. You are expected to know your product metrics and develop plans to increase sales and margins or phase out the product when its lifecycle ends. Support from Sales, Network Operations, Network Solutions, Finance, Marketing, Branding, and other groups will be available, but the largest share of the work is handled by the PM. You will handle sales inquiries, work with Solution Architects and Sales to gather feedback on product enhancements and overall customer experience improvements and engage with strategy and other groups responsible for the long-term vision of the CSP's product portfolio. Collaboration with other product teams is crucial to ensure seamless integration and implementation. You may be required to provide executive updates or create collateral for various meetings.

We're looking for Sr. Consulting Managers who can deliver within Cognizant's Five Pillars of Consulting Excellence, which are: 1) Project Execution, 2) Expertise, 3) Business Development, 4) Practice Development, & 5) People Development. As a Sr. Consulting Manager, this means leading a team of Consultants through a client-facing engagement, managing escalations, and serving as a the owner of a workstream; maintaining expertise in your domain; meaningfully contributing to the sales process through a mix of RPI development, client presentations, financial modeling, pricing strategy, and flawless delivery; creating service offerings and/or client partner training materials; and contributing to People Care initiatives, recruiting, and mentoring. In addition to enabling consulting excellence through the Five Pillars of Consulting, the specific requirements for this position are below.

Our solutions are in demand and we're passionate about making a difference. If you have experience with the above, are a selfless leader, and are committed to client-facing environment; if you want to grow your career with a team that wants to build something great together, we want to hear from you! Apply now!

Responsibilities

* Product Vision and Strategy: Develop, manage, and communicate the vision, roadmap, and backlog for broadband product solutions.

* Stakeholder Collaboration: Partner with stakeholders, partners, and vendors to understand customer experiences and identify opportunities for improvement.

* Market Research: Conduct research to inform product requirements and develop long-term strategies.

* Product Development: Lead product development by prioritizing tasks and removing obstacles.

* Customer Focus: Transform feedback into product features that align with customer needs and business goals.

* Cross-functional Alignment: Ensure smooth execution of product initiatives by aligning with product teams and partners.

* Execution and Delivery: Efficiently execute to ship products and achieve business and user impact.

Qualifications

Specific Skills Required:

* Product Expertise: Deep technical knowledge of product operations, communication protocols, and book-to-bill processes.

* Product Management: Manage the entire product lifecycle, ensuring deliverables and stakeholders remain on schedule. Work with cross-functional teams to agree on pricing, go-to-market strategies, and create necessary product documentation.

* Agility: Navigate the Tier 1 framework for initiating and executing product changes or new product builds.

* Business Case Development: Provide sales estimates, ensure margins meet targets, and justify your rationale. Work closely with finance and pricing points of contact.

* High-Level Requirements: Document the required customer experience for enterprise architecture, leading to high-level architecture (HLA) grooming.

* User Stories: Write specific user stories for each system involved in the project. Groom these stories with system points of contact to ensure they are ready for coding.

* End-to-End Operations: Consider all possible scenarios and engage relevant teams to ensure comprehensive coverage.

* UAT Testing: Participate in end-to-end testing and create test cases to ensure the desired customer experience and book-to-bill features are represented. Know the systems your product flows through and maintain contact with the relevant teams.

Specific Product Knowledge - FWA-BI (Fixed Wireless Access-Broadband Internet):

* Sales Model: Understand the current sales model for allowed plans.

* Network Model: Understand the network MPLS/Ethernet/Broadband model for using FWA to access these networks.

* New Sales Models: Create new sales models for FWA products under various contracts, including federal, state, and large customer-specific contracts. Know which might require development.

* Troubleshooting: Lead troubleshooting engagements with systems teams when provisioning or other errors occur. Requires full knowledge of the process and leadership to ensure timely resolution.

* Billing Models: Understand billing models for unlimited and usage-based plans.

* Product Plans: Keep up with the CSP's sold plans and terms, including CPE (Customer Premises Equipment) and professional services.

* Integration: Work with other product owners to integrate wireless solutions into network and CPE offerings.

* General PM Responsibilities: Include understanding current sales units, addressing missed goals, and communicating with executives.

* International Collaboration: Work with international teammates on projects impacting both domestic and international sales and markets.

* System Integration: Integrate various products and systems as part of inventory and implementation/activation.

* Wireless Backup Plans: Develop wireless backup plans/products for different wireline technologies.

* WOOF: Replace low speed ethernet with Wireless Out of Franchise (WOOF) solutions.

* Add-on Services: Offer add-on services like site surveys, outdoor devices, and antennas

Work Authorization

* Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)