Cybersecurity Operations ServiceNow Program Manager - Senior Vice President (C14)

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. Well enable growth and progress together.

Team

The Cybersecurity Operations (CSO) Strategy, Solutions, and Roadmap team (SSR) operates within the Cybersecurity Fusion Center organization to coordinate and facilitate adoption of medium- and large-scale solutions to all Cybersecurity Operations teams. SSR also provides strategy, development, and execution planning as well as resource optimization and total Book of Work management for CSO teams.

Cybersecurity Operations (CSO) minimizes risk and potential impact of cyber incidents through rapid response, efficient communications, intelligence-enabled analysis, and continuous exposure & vulnerability management. With a focus on emerging technologies, CSO is made up of best-in-class talent, providing hardened-but-simplified security operations for Citi staff, applications, infrastructure, and networks. The Cybersecurity Fusion Center (CSFC) provides the backbone of cyber operations, connecting and enabling the operational teams in CSO to efficiently address ever-changing threat and regulatory landscapes.

We are seeking an experienced ServiceNow program manager to oversee and drive the most important strategic initiatives and continuous improvements of the ServiceNow applications used within CSO and its parent organization, CISO. This specialist will be responsible for refining requirements, developing project plans, oversight of development/implementation, and ongoing support to all SecOps deployed solutions. This individual contributor position reports to the CSO SSR Group Manager and has joint accountability to the Global Heads of the Cybersecurity Fusion Center and Cybersecurity Operations.

Responsibilities:

Manages deployed ServiceNow SecOps products and champions platform partnership and influence for CISO

Ensure BAU enhancements and bug fixes are properly prioritized for deployment and the development team operating at appropriate capacity

Coordinates with other ServiceNow platform stakeholders to swiftly remediate defects that block CSO activities

Manages the CSO ServiceNow strategic roadmap and prioritizes feature requests

Organize and execute operational communications on platform health, servicing, and operations to CISO users

Oversee extra-large implementations and manage over implementation partners while coordinating with the platform and development teams

Design, plan, and execute small- and medium-sized workflows and projects within ServiceNow for CISO teams

Evaluate existing systems and processes spanning CISO teams to ensure maximum efficacy and relevancy in the platform

Champion the ServiceNow and capabilities and requirements to executive leadership

Support consensus-building across teams for transformative projects within ServiceNow, developing products to secure buy-in from both senior stakeholders while working directly with teams responsible for execution

Assist customer teams in identifying their core needs/requirements and designing solutions around those

Implement and co-manage a robust governance function for application- and platform-level changes in ServiceNow

Requirements:

8+ years of experience in product management and development within ServiceNow

4+ years of cyber security experience across several domains, preferably within cyber operations and vulnerability management

Demonstrated experience in ServiceNow SIR, VR, MSIM, and GRC modules

ServiceNow certified: Certified System Administrator, Certified Application Specialist/Developer, Security Incident Response CIS, Vulnerability Response CIS preferred

Experience in managing agile backlogs with issues of varying criticality, complexity, and size

Expert-level knowledge of agile methodologies, vendor engagement, and experience with managing consulting engagements

Working knowledge of application development industry practices and standards

Prior experience with security, entitlement, or authorization systems preferred

Experience working in a highly regulated industry and the ability to manage deployments with regulatory requirements in mind

High attention to detail and work quality with the ability to focus on complex problems for a sustained period

Strong interpersonal and communication skills, with the ability to build consensus and secure buy-in from multiple levels of stakeholders and peer teams

Diverse problem-solving experience gained from driving change-leadership activities

Ability to structure less defined requirements into measurable tasks and milestones

Superior organization and experience managing many tasks and dynamic priorities simultaneously

Ability to effectively manage customers and stakeholders across more than a dozen teams with differing reporting structures

Education:

Bachelors degree/University degree or equivalent experience

Masters degree preferred

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In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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