Director, Behavioral Health Strategic Planning and Performance

Your Role

The Behavioral Health Services (BHS) team is responsible for developing the foundation for and executing a best-in-class behavioral health insurance product for Blue Shield, including creating pricing models by line of business, and establishing a core operations infrastructure. The Director, Strategic Planning & Performance will report to the Vice President, Behavioral Health Services. This role is responsible for enterprise scoping of all annual business planning and direction of the team budget, as well as leading projects required to support programs and partners, ensuring implementation is on time, within budget and benefits realized. This leader is responsible for strategic and operational alignment and integration across projects/programs in support of the Behavioral Health Services' goals and objectives. This leader will also establish key performance metrics to evaluate and evolve operational performance and adjusting strategies as needed. They will serve as a trusted advisor to leaders to improve behavioral health performance results, modeling BSC leadership behaviors to achieve department goals for people, process and technology.

Your Knowledge and Experience

• Minimum of 10 years of relevant experience, including 6 years of management experience required
• Requires at least 10 years prior experience in a health plan or managed care organization
• Health plan operations experience
• Bachelor's degree required
• Master's degree preferred;
• Background in accounting/finance/consulting preferred
• Lean Sigma, Six Sigma or experience with process improvement methodology a plus
• Requires the ability to lead through influence and operating comfortably in a highly matrixed environment
• Exceptional verbal and written communication and program/project management skills, including an ability to communicate effectively at an executive level
• Experience driving complex, multi-faceted projects to successful completion required;
• Experience managing mid- to larger size teams and influencing adjacent matrixed cross-functional teams
• Ability to prioritize and manage work and trade-offs against critical project timelines in a fast-paced environment
• Strategic thinker with end to end view who has an eye for detail, is organized, and can manage multiple programs simultaneously
• Excellent influence and engagement skills in building alignment and accountability without formal ownership or authority over talent resources
• Ability to build strong and sustainable relationships and the capability to interact within all levels of the organization
• Ability to work cooperatively and strategically in a team environment with all levels of professional, technical and administrative staff and to integrate resources on a timely and organized basis
• Acumen to handle complex situations and multiple responsibilities simultaneously with the urgency of immediate demands on the operations
• Ability to deal with highly confidential information and act as a liaison between the business leader and other constituencies, both internal and external.