Operations Manager, Marine Services

Regional Service Manager

In this role, you will have the opportunity to lead local operations with accountability for day-to-day execution, exceeding customer expectations through efficient operational performance. Each day, you will drive lean and faultless operations across the extended value chain, optimizing cost and ensuring customer satisfaction. You will also showcase your expertise by creating, implementing, and reviewing the operations strategy for the designated area, based on strategy.
The work model for the role is: hybrid #LI-hybrid
This role is contributing to the Process Automation, Marine and Ports division in the North American market.
You will be mainly accountable for:
Ensuring customer focus, the understanding of sense of urgency and care in your direct area of responsibility.
Guaranteeing customer retention by delivering superior customer service experience.
Utilizing the local practices for notifying the account team about the opportunities.
Guiding, motivating, and developing direct and indirect reports.

• 5+ years of experience in Marine Industry service or Electrical Engineering service or equivalent experience in the diesel engine, preferably supervisory position.
• Bachelors' degree in engineering or business administration, MBA preferred
• Service experience (sales, project management, service coordination, or service engineer)
• Knowledge and experience in SAP, MS Project and other PM tools
• Experience in managing personnel
• Service experience (sales, project management, service coordination, or service engineer) of Cruise and offshore industry

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
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