Store Manager - Norwalk

About

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview

The Store Manager leads the Bloomingdale's/Bloomie's team to drive sales by reimagining how people shop. Bridging the physical and digital worlds through exceptional and genuine customer experiences, they are the local leader in their market, allowing customers to shop easily across all touchpoints.

Through an inspirational leadership style, strong interpersonal skills, and solid business acumen, the Store Manager makes things happen by fostering a customer first, always selling culture and develops a motivated, high-performing team to bring the Bloomingdale's/Bloomie's mission to life.

They are a strong merchant-entrepreneur and have an inherent passion for fashion, style, and merchandise, driving sales, service, and loyalty performance throughout the team. The Store Manager has total four-wall accountability and builds an inclusive environment that maximizes sales and profit objectives while anticipating the daily needs of the business and responding to market and fashion trends.

In today's retail environment, our leaders are flexible and agile supporting sales results, merchandising standards, and the needs of their teams and customers. The Store Manager demonstrates the high-level capability and broad scale capacity to devise collaborative, long-term strategic plans and execute those plans urgently and thoughtfully.

Essential Functions

• Lead colleagues to deliver the store's, ecommerce, and omni-channel capabilities that optimizes ROI and provides a superior customer experience
• Drive conversion and deliver sales by role modeling customer-centric selling behaviors while observing and coaching team to provide a fun shopping environment where all customers feel welcome
• Support a tailored customer selling journey that promotes loyalty and engagement with the brand while maximizing selling opportunities
• Effectively communicate priorities and business-driving information to ensure leadership is aligned and equipped to execute accordingly
• Engage the local community, showing presence and visibility, and get to know the potential customer, ensuring that what is important to them is important to us
• On-board and coach the team on the store's service and selling standards, including digital selling and client acquisition and development and appointment and fitting room selling with style serving as a consistent inspiration
• Provide customer-based feedback on assortment opportunities to central merchant organization to maximize sales
• Develop collaborative business partnerships with Central, Merchant, and Support teams that drive business performance
• Encourage store colleague engagement by building teams committed to diverse and inclusive environment, supporting a culture of learning and development, and providing consistent and timely feedback that drives employee engagement and retention
• Coach and mentor team on the operational standards of the store including merchandising, floor plans, logistics, visual directives, shipments, transfers, floor moves, signing, and markdowns

Qualifications & Competencies

• We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply
• 5+ years related experience.
• Strong selling expertise.
• Entrepreneurial mindset.
• Customer experience orientation.
• Distinctive visual aesthetic.
• Excellent leadership skills, with the ability to work, influence, and gain consensus across functional lines at multiple levels. Manage conflict and resolve issues when they occur.
• Outstanding communication skills, with the ability to present information in one-on-one and small group settings to customers, and all levels of internal and external business partners. High level of confidence and independence.
• Strong collaboration and relationship orientation: Ability to build partnerships with key business stakeholders to identify opportunities to leverage smart decision-making across our organization. Collaboration skills are critical.
• Ability to effectively plan, execute strategies, and juggle multiple projects. Identify primary and secondary objectives, prioritize tasks, and communicate timelines and actions needed to stakeholders. Monitor and maneuver workflow to achieve priorities.
• Maintain confidentiality and security of sensitive company information.
• Proficient computer skills, including Microsoft Suite (Excel, Word, PowerPoint).
• Knowledge and/or experience with Contemporary Women's Apparel is preferred.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

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