PSYCHIATRIC HOSPITAL PATIENT RIGHTS ADVOCATE - 04222025- 67296

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF MENTAL HEALTH & SUBSTANCE ABUSE SERVICES, MIDDLE TENNESSEE MENTAL HEALTH INSTITUTE, DAVIDSON COUNTY

This is an on-site position.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Necessary Special Qualifications: None

Examination Method: Education and Experience,100%, for Preferred Service positions.

Overview

Responsibilities

Interpreting the Meaning of Information for Others:

1. Interprets and explains provisions of the Psychotropic Medication Rules listed in Tennessee Department of Mental Health and Substance Abuse Services Rules 0940-1-1 and 0940-1-2 and Center for Medicare and Medicaid Services (CMS) and Joint Commission standards applicable to patient rights to hospital staff.

1. Assesses and assures compliance with the Psychotropic Medication Rules.
2. Reviews CMS and Joint Commission standards related to patient rights, assesses compliance, and recommends corrective action.
3. Completes the annual Title VI survey required for compliance with federal law and eligibility for federal funds, examines findings from the survey, and determines if actions are needed to improve or maintain compliance.

1. Gathers information upon the receipt of complaints of patient care and decides the best way to achieve a resolution.

1. Schedules meetings of hospital Treatment Review Committees and ensures those committees are constituted in accordance with statute, departmental rules, and guidelines.

1. Conducts initial and continuing education on compliance with the Psychotropic Medication Rules for medical, nursing, and other clinical staff.
2. Provides training on general patient rights to all staff.

1. Every 30 days, reviews the status of patients who lack the capacity to make an informed decision by reviewing the patient's record, interviewing the patient, and speaking with the treatment team to determine if a further assessment of the patient's status is needed.
2. Maintains records of meetings of the Treatment Review Committee.
3. Maintains records of complaints related to patient care to be able to retrieve upon request.
4. Maintains records regarding claims of damaged or lost property.

1. Conducts investigations into claims and complaints filed.
2. Consults with the other hospital staff on matters related to patient rights and/or complaints.
3. Reviews patient charts for compliance with the Psychotropic Medication Rule.

1. Provides consultation to treatment teams concerning behavioral intervention and other treatment options from a patient rights perspective.
2. Serves on Ethics Committee and provides input on patient rights.

1. Establishes and maintains relationships necessary to carry out assigned tasks or duties.

1. Provides support for patients by listening, advocating and advising.
2. Informs patients of their rights as a patient upon admission to the hospital and as required thereafter.
3. Assists patient in attaining necessary personal items and clothing from family members, donated sources, or any other available sources.
4. Assists patients in registering to vote and voting by absentee.

1. Attends required trainings to maintain up-to-date knowledge of psychotropic medications and standards, rules, or laws related to patient rights.

1. Compiles and analyzes data for patient complaints and produces a report for relevant authority.

1. May produce graphs, charts, and other documentations based on information gathered and maintained.

1. Liaisons with community agencies to improve relationships, educate the public, and clarify issues through face to face meetings, telephone calls, or written communication.

Competencies (KSA's)

Competencies:

1. Standing Alone
2. Perseverance
3. Written Communications
4. Approachability
5. Composure
6. Patience
7. Decision Quality
8. Problem Solving
9. Priority Setting
10. Time Management

1. Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
2. Knowledge of the statutes and rules relevant to patient rights
3. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology

1. Talking to others to convey information effectively
2. Identifying problems and reviewing related information to develop and evaluate options and implement solutions
3. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
4. Understanding written sentences and paragraphs in work related documents
5. Communicating effectively in writing as appropriate for the needs of the audience
6. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
7. Teaching others how to do something
8. Managing one's own time and the time of others
9. Understanding the implications of new information for both current and future problem-solving and decision-making
10. Bringing others together and trying to reconcile differences
11. Actively looking for ways to help people
12. Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
13. Monitoring/Assessing performance of you, other individuals, or organizations to make improvements or take corrective action
14. Adjusting actions in relation to others' actions
15. Persuading others to change their minds or behavior
16. Being aware of others' reactions and understanding why they react as they do
17. Basic computer-use skills

1. The ability to apply general rules to specific problems to produce answers that make sense
2. The ability to communicate information and ideas in speaking so others will understand
3. The ability to read and understand information and ideas presented in writing
4. The ability to communicate information and ideas in writing so others will understand
5. The ability to speak clearly so others can understand
6. The ability to identify and understand the speech of another person
7. Be able to adapt to a fluid work environment
8. The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material
9. The ability to listen to and understand information and ideas presented through spoken words and sentences
10. The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity)
11. The ability to tell when something is wrong or is likely to go wrong
12. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
13. The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)

Tools & Equipment

1. Computer
2. Telephone
3. Standard office equipment

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.