ITSM Change Manager

Title: ITSM Change Manager

Location: Arlington, VA (Onsite)

Clearance: TS/SCI

Start: Based on contract award

Discover an exciting career at Foxhole Technology, an innovative IT Engineering firm founded in 2007. As leaders in cybersecurity, DEVSEC OPS, Agile Development, Cloud and IT support for federal civilian and defense agencies, we're at the forefront of addressing complex technology challenges. Our talented employee-owners provide agile, scalable solutions, bridging operational gaps, operating critical systems, and securing enterprises worldwide. If you're ready to be part of a team driving impactful innovations, apply today and shape the future of IT with us!

We are looking for a highly skilled ITSM Change Manager to oversee and manage a team supporting the IT infrastructure and network services across multiple government sites. The ideal candidate will leverage ITIL best practices to ensure efficient and effective service delivery, while driving operational excellence and continuous improvement across all associated services.

Responsible for leading change management for all IT services and support.
• Implement ITSM practices IAW the current ITIL best practices framework.
• Manage the Change Management process to ensure that changes are carried out in a controlled, efficient, and low-risk manner.
• Manage the end-to-end lifecycle of all IT changes, including standard, emergency, and major changes.
• Evaluate and assess change requests (RFCs) for risk, impact, and resource requirements.
• Coordinate and assist with Change Advisory Board (CAB) meetings.
• Ensure changes are properly documented, tested, and approved before implementation.
• Monitor and report on change metrics, KPIs, and trends to drive continuous improvement.
• Collaborate with service owners, technical teams, and business stakeholders to ensure successful change outcomes.
• Maintain and improve the Change Management process, policies, and procedures.
• Ensure compliance with internal controls, audit requirements, and regulatory standards.

• Bachelor's degree
• 5+ years of experience in ITSM or ITIL-based Change Management.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

• Relevant technical BS degree
• ITIL Foundation certification (Intermediate or Expert level preferred).
• Experience with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell.

Requirements of position: Think analytically, effective verbal and written communication skills, make decisions, observe/remember details, interpret data, concentrate on tasks, adjust to change, handle stress/emotions. Regular attendance, maintain work schedule, attend meetings, meet deadlines, keyboard/type, handle confidential information, use math/calculations, stay organized, operate office equipment, may direct others. Must be able to see, have eye/hand coordination, and lift up to 10 lbs. May be exposed to dust/dirt, humidity, and noise.

Foxhole Technology is an Equal Opportunity Employer and makes hiring decisions without regard to race, color, religion, sex (including pregnancy, childbirth and sexual orientation), national origin, age, disability, genetic information, military/veteran status, or any other protected class.