New

Associate Director of Ticket Operations

University of Georgia

retirement plan

United States, Georgia, Athens

May 21, 2025

Posting Details

Posting Number	S13632P
Working Title	Associate Director of Ticket Operations
Department	Athletics-Ticket Office
About the University of Georgia	Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type	Internal (PEP)
Retirement Plan	TRS or ORP
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	Ability to work nontraditional work hours to include nights, weekends, and some holidays. Ability to travel.
Advertised Salary	Commensurate with experience
Posting Date	05/20/2025
Open until filled	No
Closing Date	05/27/2025
Proposed Starting Date	07/01/2025
Special Instructions to Applicants
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	Athletics Professional
FLSA	Exempt
FTE	1.00
Minimum Qualifications	Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications	Paciolan experience. Specialized knowledge of ticket office functions such as season ticket renewal and the distribution process for all ticketed sports is preferred.
Position Summary	This position is responsible for independently managing high level day-to-day operations of the ticket office. A person in this position provides supervisory, project, and executive support to the UGA Athletics Ticket Office as well as oversees and coordinates the day-to-day activities. An employee assigned to this position may serve as the principle point for execution and oversight of Student Ticketing and management of all facets of Men's Basketball ticketing.
Knowledge, Skills, Abilities and/or Competencies	Excellent computer skills, including an extensive knowledge of Microsoft Office suite (Outlook, Word, and Excel). Demonstrate the ability to multitask and work cooperatively. Excellent communication and customer service skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental, NCAA, SEC and institutional rules and regulations. Ability to write reports and business correspondence. Ability to solve practical problems and deal with a variety of concrete variables in situations where only a limited standardization exists.
Physical Demands	Stand; walk; use hands and reach with arms. Driving to perform job related duties Occasionally sit and talk or hear. Frequently lift and/or move up to 25 pounds. Close and distance vision, and peripheral vision. The noise level in the work environment is usually moderate, but escalates to high during athletic competitions.
Is driving a responsibility of this position?	Yes
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	Yes
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	No
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Men's Basketball Ticket Management:

Independently manage all aspects of Men's Basketball ticketing.
Coordinate Men's Basketball season setup, ticket allocation, and event preparation.
Responds to and/or routes all incoming correspondence.
Create season, price codes, and reports in Paciolan ticketing software for ticket office, development, and ticket sales to use for Men's Basketball season.
Responsible for game day ticket operations including sales, will call and resolution.
Maintain active dialogue with sports facilitator, Director of Basketball Operations and Event Management Lead.
Coordinates pricing decisions with sport supervisors, marketing department, development staff and business office.
Works directly with the business office on the budget for ticket sales.
Works directly with marketing and sales manager on sales campaign/timeline for season tickets, single game tickets, and group tickets.
Includes postseason events, which will require travel.

Percentage of time

Duties/Responsibilities

Ticket Staff Oversight:

Serve as direct report for Assistant Director of Ticket Operations and Ticket Operations Interns/Grad Assistants
Administer fair and timely staff evaluations for the Assistant Director of Ticket Operations
Create and Implement Interns/Grad Assistant's year long plan to prepare staff member for future full-time position
Supervise Men's Basketball-related part-time employees on game day and be the main point of contact for ticket operations staff
Employee training and development

Percentage of time

Duties/Responsibilities	Other duties as assigned.
Percentage of time	5

Duties/Responsibilities	Student Ticketing: Implement Student ticketing for Football, Men's Basketball, Baseball and Gymnastics. Work with campus constituents (President's Office, Student Government Association, Athletic Board, Registrar and UGA Card Services) to plan and manage current and implement new student ticket policies for athletic events.
Percentage of time	25

Duties/Responsibilities	Football Ticket Management: Assist Director of Ticket Operations in allocation for home, away, and postseason donor allocations Assist in Football gameday operations and problem solving concerning ticket pedestals
Percentage of time	15

Duties/Responsibilities	Financial Management/Reporting: Assist Assistant Athletic Director of Ticket Operations in preparation for men's basketball ticket sales audit Maintains current and historical sales data to assist with analyzing results and related effectiveness of the ticket sales plans and initiatives implemented for men's basketball ticketed events
Percentage of time	10