Communications Page (on-site)

Are you looking for a dynamic role where you can make a meaningful impact in a healthcare setting? We are seeking a dedicated and detail-oriented individual to serve as the first point of contact for incoming calls to our medical center.

• Professionally answer and redirect incoming calls to the appropriate medical centers.
• Provide accurate and timely information to callers, including patient details, departmental contacts, and on-call schedules.
• Process both routine and emergency calls with efficiency and urgency.
• Monitor, triage, activate, and dispatch emergency personnel in response to hospital emergencies and disasters.
• Oversee and report incidents related to emergency alarm systems and elevator malfunctions.
• Ensure adherence to all customer service initiatives, departmental policies, and hospital protocols, including operational, technical, and emergency procedures.

• Strong communication and customer service skills.
• Ability to multitask and remain calm under pressure.
• Experience in a hospital or call center environment is a plus.
• Knowledge of emergency procedures is preferred.

Join our team and play a vital role in delivering essential support and coordination in a fast-paced healthcare setting!

Training Hours (estimated 3-5 months): Tuesday - Saturday 8:30am - 1700. Once trained: Wednesday,Thursday: 1330-2200, Friday - Sunday 1430-2300. Position works weekends and University Holidays.

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $25.6 - $36.33 hourly.

* Excellent customer service skills.

* Excellent listening skills.

* Excellent attention to detail skills.

* Excellent verbal and written communication skills.

*Skill in communicating effectively with individuals at all levels.

*Ability to speak clearly and distinctly, using correct English to communicate with public and UCLA Staff in a concise and informative manner.

*Ability to write neatly and use proper grammar and punctuations.

*Ability to work in a fast paced, high call-volume setting.

*Ability to prioritize and multi-task several duties at the same time.

*Ability to identify and escalate priority issues.

*Ability to remain calm and effectively during emergency situations.

*Ability to work on a self-directed basis with minimal supervision.

*Ability to adapt to evolving departmental and hospital policies and procedures.

*Ability to work overtime, Weekends, Holidays and Night Shift when necessary.

*Ability to perform repetitive tasks while sitting at a computer workstation for an extended period of time.

*Ability to take on additional tasks and duties as requested by Supervisor or Management, when needed.

*Proficient in operating a PC and navigating the Internet.

*Proficient in Microsoft Office (Word, Excel, Outlook)

*Knowledge of medical terminology is preferred.

*Call Center Experience preferred.