Fraud Coordinator - NY, NJ, Or PA

About Us

We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like...

• Pension Plan, 401k Plan, and 401k matching contributions
• Excellent health benefits
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• More than ten paid holidays per year
• Wellness program
• Tuition reimbursement
• Student loan repayment
• Employee recognition program
• Educational incentives
  ...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

Title of Position: Fraud Coordinator - NY, NJ, Or PA

Position Type: Full-Time. Typical shifts include Monday through Friday 8:00AM to 5:00PM.

Compensation Range: $28/Hr. - $36.50/Hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is On-site in Endwell, NY, Syracuse, NY, Saddle Brook, NJ , Muhlenberg, PA OR Reading PA. Hybrid work opportunity may be available.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: Visions Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position.
If this is not listed in the job description, Visions Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

Responsibilities/Duties:

• Coordinate daily case reviews, team schedules, and department workflows.
• Coach and lead team members through investigations and training.
• Identify and implement process improvements in relation to investigation processes.
• Complete quality assurance reviews of all case investigations to ensure compliance with policies, procedures, and regulations for Investigative Analyst I's and II's.
• Monitor, track, implement, and maintain a comprehensive review of department processes and procedures, continuously identifying opportunities for efficiencies.
• Maintain and update department policies and procedures.
• Validate and apprise management of fraud trends, process changes, and corresponding effects in relation to enterprise fraud systems.
• Provide training and guidance for team members.
• Ensure timely completion of fraud training for all credit union staff.
• Receive and assist with a high volume of incoming correspondence via email, mail, fax, and phone.
• Provide coverage for phone queues to ensure timely case/incident resolutions.
• Serve as an escalation point Investigative Analyst I and II. Ensure familiarity with and strict adherence to and ongoing familiarity with federal,
  state, and local laws and regulations including but not limited to Reg E, Reg J, and various BSA Regulations.
• Understand, interpret, and maintain regulatory compliance when writing or updating department procedures and policies.
• Ensure all cases stay in compliance with all regulations.
• Approve higher-level credit requests from Investigative Analyst I's and II's according to established thresholds.
• Audit and balance effectuated GLs and provide management reporting as needed.
• Contribute to all audits and exams.
• Escalate all areas of concern to the department manager for review and resolution.
• Provides departmental back-up coverage as needed.
• Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
• Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing.
• Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization's values.

Minimum Qualifications & Experience:

• Associate's degree with 3-5 years of related experience; 1-2 years of related experience required with Bachelor's degree.
• Specialized knowledge in Criminal Justice, Finance, Business or other related areas is expected.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications & Experience:

• Bachelor's Degree.
• Certifications or a Degree in fraud, BSA/AML, compliance, or other financial services areas.

We're more than banking. You can be, too. #ClaimYourSeat