Global SVP Virtual Office

Global Sr. Vice President, Virtual Office

About the company

IWG is the unrivalled global leader in flexible workspace, six times the size of our nearest
competitor. With 14 different brands, an impressive array of support services, and a world-class, end-to-end digital platform for connecting companies to workspace, we're fully invested in our customers success.

Our companies help more than 8 million people and their businesses to work more productively. We provide workspace for the world's largest companies, delivering sustainable demand and income for our partners.

Digitalization and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people, and aspirations. They want workspaces and communities to match their needs. They want choice.

Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, HQ and Signature, just to name a few. We create personal, financial, and strategic value for businesses of every size. From some of the most exciting companies and well-known organizations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility, and market proximity.

Learn more about what we do for our team members and customers: www.iwgplc.com and what we do for our partners: https://www.iwgplc.com/en-gb/develop-a-location

Position Summary

The SVP, Virtual Office will serve as a key executive leader responsible for driving the global strategy, innovation, and performance of IWG's Virtual Office business. This individual will lead the development and execution of initiatives that expand digital services, optimize operational delivery, and accelerate revenue growth across global markets. As a visionary and hands-on leader, the SVP will shape the future of virtual workspace solutions and ensure IWG remains at the forefront of hybrid and remote work trends.

Key Responsibilities

* Strategic Leadership

o Define and lead the global strategy for IWG's Virtual Office business, aligning with the broader company vision and growth goals
o Identify new market opportunities, digital innovation pathways, and customer experience enhancements
o Ensure the plan aligns with the channels' revenue KPIs

* Business Development & Growth

o Expand global Virtual Office revenue through new client acquisition, partner channels, and upselling to existing customers
o Oversee pricing, product packaging, and go-to-market strategies tailored to diverse regional markets
* Digital Product Innovation
o Collaborate with product and technology teams to enhance the Virtual Office platform, integrating cutting-edge features that support remote and hybrid workforces
o Champion user-centric design, automation, and scalability across all digital touchpoints

* Operational Excellence

o Optimize the operational model to ensure efficient service delivery, high customer satisfaction, and cost control
o Implement KPIs, dashboards, and reporting mechanisms to drive accountability and performance

* Cross-Functional Collaboration

o Partner with marketing, sales, customer success, finance, and technology teams to ensure cohesive execution and support across the business
o Represent the Virtual Office business at the executive level and contribute to company-wide decision-making

* Leadership & Culture

o Lead and mentor a high-performing global team, fostering a culture of innovation, ownership, and continuous improvement
o Promote diversity, equity, and inclusion within the Virtual Office organization

* Other duties as assigned

Qualifications

* 10+ years of progressive leadership experience in digital services, SaaS, flexible workspace, or B2B technology industries
* Proven track record of scaling a global digital product or service line with measurable revenue growth
* Deep understanding of remote work trends, virtual office solutions, and digital transformation
* Strong business acumen with experience in P&L ownership, strategic planning, and international expansion
* Exceptional leadership, communication, and stakeholder management skills
* Bachelor's degree; MBA or advanced degree strongly preferred

Cultural Fit:

* Enjoys working in a success-driven, respectful, and collegial environment.
* Demonstrates honesty, integrity, and a strong work ethic.
* Combines hands-on execution with the ability to mentor and guide less experienced team members.