Technical Writer

Imagine being part of a company where your growth is valued, and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States, with over $5B in assets and over 390,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Job Summary:

Creates, edits, and maintains technical documentation for IT policies, software applications, systems, hardware, enterprise architecture, and projects. Collaborates with IT co-workers across various roles to translate complex technical concepts into clear and user-friendly documentation. This role ensures that end-users, IT co-workers, and stakeholders have access to accurate and up-to-date product manuals, IT-related documentation, policies, and technical guides. Organizes documents in structured workspaces and libraries to make sure they are easy to find and retrieve. Contributes to process improvements in documentation workflows.

Qualifications:

• Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field, or an equivalent combination of education and experience required.
• Three to five years of experience in technical writing, preferably in a software development environment, required.
• Experience creating IT-centric technical documentation, user manuals, policies, and system guides required.
• Experience working with IT teams and understanding technical concepts required.
• Proficiency in documentation tools such as MadCap Flare, Confluence, Adobe FrameMaker, or similar preferred.
• Familiarity with markup languages such as Markdown, XML, or HTML preferred.
• Knowledge of version control systems (e.g., Git) preferred.
• Technical Writing or Documentation certifications preferred but not required.

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is regularly required to sit and occasionally to stand and/or walk. Position requires constant use of the fingers of one or both hands to operate standard office equipment such as a mouse, keyboard, phone, etc. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to adjust focus.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Noise level in the work environment is generally low. Core business hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern. Work outside of those core business hours may occasionally be required based on project needs.

We look forward to receiving your application and eagerly anticipate the opportunity to learn more about your qualifications and aspirations. Your unique perspective and skills could be a valuable addition to our team. We're excited to explore your background and assess your potential fit with our company culture. Thank you for considering joining us on this journey, and we can't wait to get to know you better!