RN Hospice Intake and Triage

RN Hospice/Palliative Intake & Triage

Hybrid, Full time, 8:00 a.m. to 8:30 p.m., every other weekend.

Delivers nursing services per Hospice and Palliative care standards including providing world-class customer service to patients, providers, service lines, outpatient and inpatient departments and other health systems.

• Manages and documents calls in a timely, efficient manner consistent with Hospice and Palliative Care standards. Contributes to meeting service level commitments by handling calls in a manner that supports overall department goals. Documents the patient history, diagnosis, medications and plan of care in electronic health record and completes any additional documentation as appropriate.
• Obtains pertinent information in order to make the best decisions in referring to appropriate level of care and patient placement. Communicates with physicians/nurses/other staff and provider office staff as necessary. Connects customers to the appropriate person(s)/resources.
• Collaborates with physicians, nurses, care managers, midlevel providers and outpatient and inpatient leadership teams to facilitate provision of care to patients and others with symptoms, referrals or other clinical questions. Collaborates with physician for certification of eligibility.
• Actively participates and contributes to a culture of quality, safety and collaboration that embodies and represents Corewell Health core values of Excellence, Accountability, Compassion, Integrity, Respect, and Teamwork.
• Actively participates in process improvement initiatives. Uses safety behaviors to maintain a safe and high reliability workplace.
• Exhibits "Patients and Families First' attitude. Responds with compassion, flexibility and urgency to each patient need. Provides the care that patients want, when they want it.
• Formulates decisions and actions based on ethical principles, using the ANA Code of Ethics for Nurses to guide practice. Educates potential patient/families in the Hospice at Home approach to end-of-life care.
• Identifies the patient and families most immediate needs.

Required

• Associate degree in nursing
• Bachelor's degree must be obtained within 7 years
• Successful completion of a competency-based Orientation
• Michigan Registered Nurse (RN) license upon hire
• BLS - AHA or ARC within 90 days

Preferred

• 2 years of relevant experience

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.