Infrastructure Engineer II

We have an exciting new opportunity to join Symetra as a Infrastructure Engineer II.

As the Infrastructure Engineer II you will solve business needs with some guidance and supervision. They participate in design reviews, suggest improvements, and guide interns and entry-level engineers.

• Serve as a point of escalation for high-complexity technical issues, demonstrating expert-level troubleshooting and resolution capabilities across hardware, software, and network environments.
• Analyze trends and system data to proactively identify root causes, recommend systemic improvements, and reduce recurring issues across the organization.
• Independently manage support tickets with increased autonomy and accountability, coordinating resolution across multiple teams and ensuring timely communication and closure within SLAs.
• Own the consultation and triage process for escalated issues and business-critical impacts, engaging cross-functional teams as needed.
• Provide technical mentorship to peer team members, sharing best practices and supporting skills development.
• Contribute to and maintain the Knowledge Base with advanced troubleshooting content and scalable solutions, ensuring accuracy and accessibility.
• Drive process improvement initiatives by evaluating current support workflows, recommending enhancements, and contributing to strategic planning.
• Dedicate approximately 50% of time to project work supporting strategic IT initiatives, such as technology upgrades, infrastructure optimization, and data-driven reporting.

Deliver reporting and analysis on end-user device health and support trends to influence future planning and investment

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Salary Range: $93,900 - $156,600 plus eligibility for annual bonus program.

• 5+ years of experience in IT support with progressively increasing technical responsibilities.
• Demonstrated proficiency in analyzing technical data, identifying trends, and delivering actionable insights.
• Expert-level knowledge of Microsoft technologies.
• Strong understanding of networking concepts, LAN/WAN environments, and cloud computing technologies.
• Experience supporting enterprise endpoint environments (PCs, laptops, printers, peripherals) for both onsite and remote users.
• Proven ability to mentor peers, lead by example, and collaborate effectively across technical and non-technical teams.
• Strong documentation mindset and a proactive approach to knowledge sharing.
• Relevant certifications preferred: A+, Network+, MCP, MCSA, MCSE.

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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