New

Supervisor, Provider Services

Capital District Physicians Health Plan Inc
60000.00 To 75000.00 (USD) Annually
paid time off
United States, New York, Albany
Jun 12, 2025
Grounded by a compelling mission, core values, and compassion for people, CDPHP and its family of companies offer a strong foundation for a rewarding career. Established in 1984, CDPHP is a physician-founded, member-focused, and community-based not-for-profit health plan that offers high-quality affordable health insurance to members throughout New York. The company values people, quality, innovation, and community, and its corporate culture supports those values wholeheartedly. CDPHP is committed to fostering a culture of belonging and takes a wholistic approach to diversity, equity, and inclusion. At CDPHP, the employees have a voice and are encouraged to make an impact at both the company and community levels through engagement and volunteer opportunities. CDPHP invests in employees who share these values and invites you to be a part of that experience. The Supervisor, Provider Services, under the direction of the Manager, shall be responsible for the daily supervision of staff to meet departmental and corporate goals and objectives to ensure that all provider inquiries are resolved to the satisfaction of the provider and in a timely manner. Qualifications: Minimum two (2) years supervisory, training or senior level experience including demonstrated project management experience is required. Knowledge of an ACD telephone system is required. High school diploma or GED required. Associates degree preferred. Verifiable working knowledge of computers, including windows technology, Word and Excel is required. Two (2) years supervisory experience in a customer service and/or health insurance related industry is required. Call center experience is preferred. Knowledge of an ACD telephone system is required. Verifiable ability to effectively communicate on a verbal and written basis with provider and other persons associated with Capital District Physicians' Health Plan is required. Verifiable ability to coordinate the workflow, direct and train staff in contract interpretation and provider services is required. Demonstrated ability to apply problem solving methodologies to organizational problems is required. CDPHP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. In addition to cash compensation, CDPHP employees may be eligible for an incentive payment, a discretionary cash reward based on employee and company performance. Some roles may also be eligible for overtime pay. CDPHP compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes award-winning health care coverage, health care dollars, a generous paid time off allowance, employee assistance programs, flexible work environment, and much more. Learn about all CDPHP employee benefits at https://www.cdphp.com/about-us/jobs/benefits. As an Equal Opportunity / Affirmative Action Employer, CDPHP will not discriminate in its employment practices on the basis of race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, protected veterans status, or any other characteristics protected under applicable law. To that end, all qualified applicants will receive consideration for employment without regard to any such protected status. CDPHP and its family of companies include subsidiaries Strategic Solutions Management Consultants (SSMC), Practice Support Services (PSS), and ConnectRx Services, LLC.