New

Senior Director Technical Enablement

Cloudflare, Inc.
United States, California, San Francisco
101 Townsend Street (Show on map)
Jun 12, 2025
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Location: Austin Role Summary Cloudflare is seeking a dynamic and strategic Sr. Director of Technical Enablement to lead global enablement across both Pre-Sales (Solutions Engineering) and Post-Sales (Professional Services, Customer Support, and Success) technical teams. This role will drive readiness across the full customer lifecycle, ensuring technical field teams are equipped to deliver value, differentiate our platform, and accelerate customer outcomes. You'll lead a global team of enablement architects, lab specialists, and regional leads, working closely with field leadership to scale impactful, role-specific learning programs. This is a highly cross-functional, high-visibility role that blends strategic thinking with operational leadership. Role Responsibilities Enablement Strategy & Execution Own and evolve the global technical enablement strategy for Pre-Sales and Post-Sales teams. Align enablement programs to GTM goals, product priorities, and the customer journey. Oversee onboarding, role-based learning paths, skills development, and technical field readiness initiatives. Stakeholder & Executive Partnership Act as the senior enablement partner to global SE and PS leadership. Support the Post-Sales Enablement Leader responsible for Customer Success and Support. Participate in strategic planning and QBRs to embed enablement into business rhythms. Influence and collaborate cross-functionally with Product, Sales, Customer Success, and Enablement Ops leaders. Managed Labs & Technical Simulations Lead the growth and direction of Cloudflare's Managed Labs program, enabling technical teams to engage in hands-on product learning. Ensure labs align with field priorities across core Cloudflare service areas (Application, Security, Developer, Network). Team Leadership & Organizational Design Manage and coach a global team including enablement leads, architects, lab engineers, and post-sales enablement professionals. Foster a culture of high performance, collaboration, and execution within a distributed team structure. Metrics & Business Impact Define and monitor KPIs to measure program effectiveness (e.g., ramp time, lab usage, adoption, ROI). Continuously improve programs based on feedback, readiness metrics, and business outcomes. Role Requirements (Must-Have Skills) 12+ years of experience in technical enablement, solutions engineering, professional services, or GTM strategy in a B2B SaaS environment. Proven leadership of global teams spanning multiple technical domains. Strong executive presence and ability to align with senior GTM leadership. Experience building and scaling hands-on labs or simulations as part of enablement. Deep understanding of technical field roles (SEs, PS, Support, CSMs) and their role in driving customer value. Excellent communication, program design, and stakeholder management skills. Strong business acumen; able to translate GTM strategy into learning impact. Operational expertise in resource planning, delivery excellence, and escalation management. Nice-to-Have Skills Familiarity with Cloudflare's platform, including Application Services, ZTNA/SASE, Networking, and Developer tools. Experience leading enablement in a fast-paced, matrixed, high-growth environment. Background spanning both Pre-Sales and Post-Sales enablement. Proficiency with LMS platforms, lab environments, Salesforce, Confluence, and Google Workspace. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.