Senior Clinical Program Operations Manager - Genetic Counselor

SHIFT:

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage candidates of all races, colors, ethnicities, religions, perspectives, sexes, backgrounds, and lived experiences to apply.

A Brief Overview
This role manages complex services and advanced clinical operations for a program involved in the care of patients with genetic or genetically predisposed diagnoses and is responsible for short and long-term operational goals / objectives both clinical and operational.

Clinical Duties: Clinical Reviews patient information, evaluates family history, conducts risk assessment, and recommends medical or genetic testing based on analysis. Provides crisis intervention and psychosocial counseling as necessary. Works directly with the Attending Physician assigned to the patient population. Incident-to Follow Up visits for established patients to the practice to assist with returning test results, updating medical and family histories, reviewing testing options, and evaluating familial recurrence risks.

About the Division of Human Genetics: https://www.chop.edu/centers-programs/division-human-genetics

What you will do

• Serves as clinical and administrative leader within their section. Functions as liaison between section staff and ancillary and support departments throughout the network.
• The position will oversee counselors and other support staff to ensure appropriate clinical flow (scheduling, registration, and insurance authorizations).
• Provide Genetic Counseling services to patients
• Leads family, team members and other caregivers and coordinates all facets of patient care planning with the multidisciplinary team.
• Evaluates patient care outcomes, communicates changes to physicians, family and other team members and contributes to necessary system changes.
• Utilizes patient satisfaction data, QI data, incident report data and other forms of feedback to improve care

Education Qualifications

• Master's Degree Genetic Counseling - Required

Experience Qualifications

• At least seven (7) years Genetic counseling - Required
• At least four (4) years Management - Required

Skills and Abilities

• Demonstrated ability in genetic counseling skills, techniques and other related areas. (Required proficiency)
• Subject to pressure related emergency clinical problems.
• Must have a high degree of flexibility of skills and hours.
• Prior experience with clinical data or research data is preferred.

Licenses and Certifications

• Licensed Genetics Counselor - Pennsylvania State Licensing Board - within 3 months - Required
• Certified Genetics Counselor - American Board of Genetic Counseling (ABGC) - upon hire - Required

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite-at any CHOP location, for any portion of time-must be vaccinated for COVID-19. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

-------------------

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.