Supervisor, Onsite Endoscopy

We're seeking an experienced leader to join our team as a Supervisor, Onsite Endoscopic Specialist. You'll serve as the liaison between our accounts and KARL STORZ, providing exceptional customer support and ensuring seamless workflow. This role requires a dynamic, hands-on leadership style, with a focus on rapid response to daily needs and adaptability in a fast-paced environment.

Key Responsibilities:

• Personnel management, including performance management, hiring, and training
• OES scheduling and shift rotation management
• Procedural volume reporting and accuracy verification
• Total cost of ownership mitigation
• Full-service coverage, including decontam, reprocessing, assembly, and video support
• Face-to-face customer support in OR, SPD, and Biomed
• Data collection and analysis to reduce instrument damage and repair costs
• Video tower/system setup and support
• Inspection, repair, troubleshooting, and replacement of KARL STORZ devices
• Instrument/equipment repair management and preventative maintenance

Requirements:

• 4-6 years of experience as an OES/SOES or Team Lead, or 2 years in a Supervisory role, preferably in a Surgical environment
• Excellent written and spoken English language business communication skills
• Demonstrated success in a collaborative, service-oriented team environment
• Ability to lead, develop, train, and communicate with staff
• Exceptional organizational skills and ability to multitask
• Proficient in MS Office, particularly Excel spreadsheets and reporting
• Ability to achieve certification (CRCST, CCSVP, CST, or CER) within 3 months

Preferred Qualifications:

• Bachelor's Degree
• Current certification (CRCST, CCSVP, CST, or CER)

Essential Functions:

• Maintain productive working relationships and treat fellow employees with respect
• Direct supervision of others

What We Offer:

• Opportunity to lead and develop a talented team
• Collaborative and dynamic work environment
• Professional growth and development opportunities

Who We Are:

KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike.

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together.