New

Client Services Rep - Client Services; 0.8FTE; Day Shift

UnityPoint Health
United States, Wisconsin, Madison
202 South Park Street (Show on map)
Jun 13, 2025
15085BR FTE: 0.8 Shift: Day shift (8-hours) with no weekends or holidays. Compensation: $22.79+ Hours Per Week: 32 Weekends: No Benefit Eligible The primary responsibility is to provide a high level of call center customer service to all segments of Meriter Laboratories (ML) customers. The Client Services Representative acts as a liaison between all departments within ML, Sales, Billing, and clients for problem solving, dispensing information and evaluating the clients' expectations. This position demands a large knowledge base of technical information to support the CoreLab, Microbiology, and Histopathology departments within ML. This support includes communication of results, problem and /or concern resolution and client education. The position also provides call center service to the support sections within ML. This includes the coordination of specimen pick-up and phlebotomy services, specimen requirements and billing information, retrieval of missing information and the monitoring of reference lab bills. Why UnityPoint Health? Commitment to our Team - For the second consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members. Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve. Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work. Required Qualifications: Two-year Associate Degree in health science OR Coursework equivalent to an Associate's degree AND 5 or more years relevant experience in a clinical lab setting 2-3 years of experience in a clinical laboratory or a large specimen processing section of a laboratory 1-2 years of computer experience 1-2 years customer service experience Detail-oriented, well-organized, and able to work independently and make sound business decisions. Exceptional verbal and written communication skills Ability to persuade, motivate, and tactfully resolve outstanding issues and conflicts. Excellent problem solving skills Preferred Qualifications: Medical Laboratory Technician or equivalent Experience working in a call center Experience working in a clinic and/or hospital setting Knowledge of Epic system EEO/M/F/D/V