Sr. RevOps, Process & Systems Manager

Bamboo Health is the leader in Real-Time Care Intelligence solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country's largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary:

We are looking for a results-oriented Sr. RevOps, Processes & Systems Manager to own the strategy, execution, administration, and enablement of our go-to-market (GTM) systems and processes. In this role, you will be responsible for developing and executing a robust systems roadmap that aligns with companywide strategic priorities, enhances operational efficiency, and drives revenue growth at scale. We are seeking someone who can work with leaders across the business to own the GTM systems roadmap, manage and optimize new and existing processes, be the subject matter expert (SME) on our full tech stack and its integration points, and ensure that Bamboo Health technology and processes drive business outcomes.

What You'll Do:

• Develop and maintain a scalable GTM systems roadmap that aligns with business priorities and integrates with existing platforms.
• Design and deliver system solutions and workflows that support AI integration, automation, data integrity, and scalability.
• Manage and improve processes within Salesforce and the broader GTM tech stack in partnership with cross-functional teams.
• Collaborate with stakeholders across Sales, Marketing, Account Management, and Operations to gather requirements, propose enhancements, and implement effective solutions.
• Contribute to the management and optimization of GTM tools such as ChurnZero, Gong, Gong Engage, ZoomInfo, and Salesforce to enhance team efficiency and productivity.
• Provide analysis and operational support to Finance and Ops teams related to corporate development activities.
• Work closely with Salesforce administrators and developers to ensure business needs are accurately reflected in technical implementations.
• Translate business requirements into clear, actionable technical specifications for system configuration and development.

What Success Looks Like...

In 3 months...

• You understand our existing processes & tools for supporting the Bamboo Health revenue team.
• You understand the internal operations of our company.
• You finalize discovery of existing processes & tools to begin to prioritize where you can add the most value.

In 6 months...

• You have created a roadmap on how to improve the current GTM systems to drive business goals and improve efficiency and effectiveness.
• You own all processes that flow into Salesforce, ensuring they are optimized, the team is clearly enabled on what is needed, and the team is held accountable to the process.

In 12 months...

• You manage the systems roadmap, ensuring it aligns with business needs, it is communicated clearly, and it is consistently refreshed.
• You manage and own the RevOps roadmap for all process and systems work and enhancements.
• You are measuring outcomes and impact of process improvements and enhancements

What You Need:

• 6+ years' experience within Sales Ops, Revenue Operations, Marketing Ops, Data Analysis, and/or working directly with Salesforce.
• Experience partnering with diverse teams, including Revenue, Delivery, External Affairs, Marketing, Legal, Finance and more.
• A firm understanding of data structures of CRM systems. Salesforce experience strongly preferred.
• Experience leveraging tools to enhance customer retention processes (i.e. ChurnZero or Gainsight).
• Experience working with sales engagement tools (we use Gong Engage) as well as database tools (ZoomInfo)
• Experience working cross-functionally to manage complex projects and stakeholders.
• Experience leveraging AI and automation to streamline workflows.
• Highly analytical & data driven with ability to coordinate well cross functionally.
• Experience with high-growth companies a plus.
• Excellent project management skills.
• Proven ability to translate business objectives and requirements into clear and actionable technical. specifications.
• Strong communication skills, with the ability to convey complex concepts to a wide range of stakeholders, including sales, customer success, marketing, and executive teams.
• Strong analytical and problem-solving skills, with a high level of judgment and creativity in designing innovative solutions.
• Demonstrated ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
• The ability to travel periodically for work.

What You Get:

• Join one of the most innovative healthcare technology companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team.
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
• Receive competitive compensation including health, dental, vision and other benefits.

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time - regardless of physical, behavioral or social barriers.

We're a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.