Senior Field Service Engineer

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

The Sr. Field Service Engineer, reporting to the Territory Services Manager, serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Engineer works on a variety of commercial and technical issues both independently and with a team.

• Responsible for effectively providing field services to support the installation, start-up, maintenance and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.
• Effectively drives commercial customer interface, project planning, project and site management, development and implementation of preventive and predictive maintenance programs, and provide expert level service support to resolve complex problems relating to products, technologies and industry processes.
• Requires minimal day-to-day supervision and direction, and frequently works independently to optimize work activities and revenue generation while providing field service support for our customers, and meeting business utilization requirement.
• Confidently handles escalations that involve interfacing with other products, or group of other products outside of their core area.
• Identifies opportunities for and leads efforts to re-use engineering pertaining to application solutions or technologies across multiple projects.
• Quickly reacts and responds to urgent customer needs, ensuring a timely and quality response.
• Plans/prepares resources to be able to meet customer demands.
• Identifies areas of inefficiency and develops improvement plans
• Provides services to Rockwell customers through embedded services, call out, and through phone/chat support.
• Travel as required to cover assigned region/sub-region. Accessible during off hours, weekends and holidays, as required.

This is a remote role based out of Michigan or northern Indiana.

• Bachelor's degree
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The ability to travel 50-100% of the time.

• 5+ years of engineering and field experience
• Experience partnering with sales teams and customers
• Experience with Rockwell products
• Experience indirectly managing a team of engineers and technologists
• Experience delivering technical presentations to internal and external customers
• Ability to execute projects while meeting budgets

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.