New

VA Operations Coordinator

Tactile Medical
life insurance, parental leave, paid time off
United States, Minnesota, Minneapolis
3701 Wayzata Boulevard (Show on map)
Jun 18, 2025
Overview The VA Operations Coordinator is responsible for coordinating and maintaining the VA order process for the sales team including processing e-mail correspondence, faxes, data entry and maintenance of files in FileMaker. Responsibilities Partner with Territory Account Manager to bring VA referrals to order complete, including VA quotes and reviewing and processing VA purchase orders. Conduct clinic outreach for missing referral information Process all order related paperwork in a timely and accurate manner ensuring service levels are met Ensure paperwork meets VA requirements and standards Provide timely follow up and excellent customer service to Veterans, VA clinicians, Prosthetics Officers and internal team members Ensure regulatory requirements such as HIPPA are followed Serve a point of contact between Tactile Medical and the VA Medical Centers across the country Support all Tactile VA programs including purchase pricing, Flexitouch trial program and all pilot programs Educate the VA Purchasing Departments (Prosthetics and Contracting) on Tactile Medical products, part numbers, order process and pricing Act as the subject matter expert on VA business and be the point of contact for the VA purchasing process and requirements Review, respond and process all electronic communications Monitor and distribute VA Reporting Perform all job duties while maintaining compliance with all appropriate regulatory requirements including HIPAA Other duties as assigned Qualifications Education & Experience Required: Bachelor's Degree or equivalent work experience 2+ years of experience in customer service or a patient-oriented environment Preferred: Veteran or experience working or helping in the Veteran community Social work or Clinical background Previous experience working with Filemaker Knowledge & Skills Strong customer service skills Ability to successfully work independently and with minimal face to face social interaction Strong sense of urgency and teamwork Demonstrated ability to be organized, detail-oriented with the ability to manage your time diligently Proven ability to multi-task, prioritize and meet required deadlines Strong aptitude for learning systems and understanding processes quickly Strong data entry skills Proficiency with Microsoft Word, Excel, Teams and Outlook Thrive in a fast-paced, continuously changing environment by balancing multiple deadline driven priorities Operate as a strong team player with a high degree of flexibility Problem solve and share best practices Exhibit excellent grammar, verbal and written communication skills Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience. $20.77 - $27.26 / HR Additional benefits: non-exempt - Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.