New

Order Management Analyst (Deal Desk)

Recorded Future
United States, Massachusetts, Boston
Jun 19, 2025
With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company! The Order Management Analyst within Deal Desk serves as the primary resource for the sales team in administering the close process, so that deals can be closed accurately and efficiently. You will be responsible for managing the deal closure process across all transaction channels, with particular emphasis on the Marketplaces (AWS, Tackle and Azure). In addition, you will play a pivotal role in optimizing the order management process, ensuring that our sales teams can confidently pursue opportunities and drive revenue growth. This role is a key pillar within revenue operations as its impact is felt across sales, finance, and legal. It requires a strong analytical mindset toward process optimization, system acumen, sound communication skills, and a keen eye for detail. What You'll Bring: Marketplace Order Administration: Collaborate with the sales team to administer Marketplace orders that meet customer needs while aligning with company financial and contractual standards. Order Review: Proactively review and analyze sales contracts to ensure they align with company booking requirements. Integration: Collaborate with finance and systems to drive process optimization relating to contract creation via partner portals and internal crm. Data Analysis: Analyze historical deal data to identify trends and opportunities for process improvement and increased deal velocity. Deal Approval: Facilitate deal approval processes, working with cross-functional teams to gain the necessary approvals for non-standard terms and discounts. Documentation: Maintain accurate and organized deal records, ensuring that all relevant documentation is complete and accessible. Continuous Improvement: Conduct ongoing retrospectives to identify error patterns in booking policy adherence to continuously improve order management operations What You'll Bring: 2+ years of relevant experience; Knowledge of Google Suite products; Experience with Salesforce is desired; Experience with Quote to Cash process is favorable; Ability to manage time effectively and prioritize tasks; Strong communication skills and great attitude Proven experience in marketplace, deal desk, sales operations, or a related field in the software industry. Strong understanding of SaaS and software licensing models. Excellent analytical and problem-solving skills. Strong communication skills. Familiarity with legal aspects of software contracts is a plus. Why should you join Recorded Future? Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients. Want more info? Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence Linkedin, Instagram&Twitter: What's happening at Recorded Future The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field Timeline: History of Recorded Future Recognition: Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.