Remote New

Optical Customer Solutions Application Engineer

NOKIA
US Annual Base Salary Range $ 128,982.61 - 290,521.74 USD *Plus, potential incentive/variable compensation for eligible roles
life insurance, paid time off, tuition assistance
United States
Jun 20, 2025
At Nokia, our Optical Customer Solutions Application Engineer (CSAE) are based right in the same country as our customers, so they're always close at hand to provide expert support. Collaborating closely with Customer Quality, Technical Support, Field Operations, Engineering, and Failure Analysis teams, the CSAE focuses on providing in-depth technical expertise and guidance to customers throughout the post-sales lifecycle. CSAEs act as proactive advisors, offering recommendations and helping to implement customer-approved action plans. The CSAE is an experienced professional, technically competent in both telecommunications' hardware and software, and able to discuss detailed failure analysis findings to the component level. If you're passionate about helping customers and have a strong technical background, the CSAE role might be the perfect fit for you! Thoughtfully cultivate and foster customer relationships, developing an in-depth understanding of the customer at both company and individual levels, including operational, engineering, and management personnel. Leads detailed technical investigations-documenting and communicating root cause findings down to the component level, and delivering complete 8D reports covering root cause, impact, containment, and corrective actions. Translates complex engineering data into clear, customer-friendly formats; develops and delivers technical presentations tailored to audiences ranging from operational staff to executive leadership. Develops and maintains technical documentation, workarounds, and known issue best practices; inputs findings into Salesforce and shares insights to accelerate resolution and prevent repeat issues. Identify, track, and facilitate continuous improvement for key customer metrics, eliminating risk of churn or customer dis-satisfaction. Develop custom reporting for customer programs including services performance, product quality, overall customer health. Supports customers throughout the full post-sales lifecycle from initial deployment to long-term operations ensuring every technical aspect of the White Glove experience is consistent, transparent, and results-driven. Work closely with Development, Engineering and Product Management to escalate and track complex technical issues, providing detailed information and feedback. BS/MS degree or equivalent experience in Engineering (Electrical, Mechanical, Industrial), Materials Science or Physics. The candidate will have 7+ years of experience in applications engineering or a related role in the telecommunications industry Must possess a solid understanding of telecom software, hardware, and PCBA manufacturing processes. Exceptional organization and ability to write technically. Deep understanding of optical networking technologies, including DWDM, OTN, Ethernet, and related protocols. Strong knowledge of Infinera products and solutions. Ability to work effectively in a team environment and collaborate with diverse technical teams. Experience with Sales Force Dot Com & Power BI a plus. DCN2025 Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World's Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. Additional Information US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to: Corporate Retirement Savings Plan Health and dental benefits Short-term disability, and long-term disability Life insurance, and AD&D - Company paid 2x base pay Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child) Paid time off for holidays and Vacation Employee Stock Purchase Plan Tuition Assistance Plan Adoption assistance Employee Assistance Program/Work Life Resource Program The above benefits exclude students. Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.( Check the salary ranges in the job info section for this role) All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.