eCommerce Operations Analyst

Location:

Airgas is Hiring for a eCommerce Operations Analyst!

At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.

• Strong passion for fostering an environment of Diversity, Inclusion and Respect.

• Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.

• This position is a hybrid position from Radnor, PA

• This position requires a high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve.

Excellent Benefits: Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment

Recruiter: Roseanne Khachikyan / Roseanne.Khachikyan@airgas.com/ 424-318-0169

Job Description Summary: Entry-level role to be trained as an eCommerce Merchandising Operations Analyst to support the eCommerce team. The eCommerce Operations Analyst will have an analytical bent, be highly detail-oriented, have exceptional problem solving skills along with prior knowledge of or demonstrated interests in eCommerce operations. This position is designed as a support role, as well as a development step in all aspects of eCommerce merchandising operations to prepare a candidate for full responsibility as a Senior eCommerce Merchandising Operations Specialist in 2-3 years based on successful mastery of this role.

• Monitor nightly platform activity (i.e., CronJobs) and run daily operational checks, report any issues found to the Operations Manager for resolution; identify operational opportunities to gain efficiency and improvements

• Document all current processes and procedures used in the running of the systems in our eCommerce tech stack

• Identify processes that could be improved to help reduce product content onboarding time and the time required to make site changes and updates.

• Recommend usability improvements for tools used by the digital merchandising team working with members of the team; assist with the testing of site tool features and functionality

• Review iSupport tickets and monitor ticket assignments until resolution escalating when and where necessary

• Analyze tickets to identify patterns of issues and determine the root cause(s) so they can be resolved.

• Assist with the documentation and maintenance of the Standard Operating Procedures library

• Work closely with Operations and other members of the Digital Merchandising teams to provide input to the Digital Product Management team on projects that improve our 'speed to shelf'.

Required Qualifications:

• Bachelor's degree in relevant field or equivalent experience required

• Capable of operating in a hands-on/execution capacity (detail-oriented, conscientious)

• Excellent attention to detail and organizational skills and ability to create and maintain detailed documentation

• Constantly seeks ways to take ambiguity and create sustainable processes to reduce time/effort across multiple teams

• High level of enthusiasm, energy as well as a sense of urgency to address any online issues.

• Ability to work towards goals on an individual and team level; ability to self-teach via online courses, videos, and tutorials

• Curiosity and creativeness to always want to learn and grow and think outside the box

• Proficient in Google's G Suite of products (Docs, Sheets, Slides, Sites)

PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to talk, hear, and walk sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.

• Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects required.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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