Assistant Milieu Supervisor - Hooper Detox Center

Bring Your Leadership and Heart to Hooper Detox as an Assistant Milieu Supervisor

Are you ready to step into a leadership role where your compassion, lived experience, and trauma-informed skills make a direct impact every day?

Central City Concern is seeking a dedicated and mission-driven Assistant Milieu Supervisor to join our team at Hooper Detox & Stabilization Center, a nationally recognized facility serving some of Portland's most vulnerable community members. This is your opportunity to work on the front lines of healing, supporting clients through early recovery in a dynamic, team-based environment rooted in dignity, hope, and connection.

What You'll Do:

• Help lead a passionate, multidisciplinary team in providing 24/7 support to individuals in withdrawal and early stabilization.
• Use your behavioral health knowledge to coach and guide staff in real-time, trauma-informed interventions.
• Support and strengthen a healing milieu through meaningful structure, activities, and conflict resolution.
• Step in during staffing gaps, model calm and grounded leadership, and help keep the whole system running smoothly.
• Collaborate with clinical teams, peers, and leadership to enhance client experiences and drive service excellence.

Why Hooper?

At Hooper, no two days are the same and every day brings the chance to change lives. You'll be part of a team that values recovery, equity, and person-centered care. We invest in our staff with training, support, and opportunities to grow your career in behavioral health.

What You Bring:

• Years of experience in behavioral health or substance use disorder services.
• Knowledge of trauma-informed care and the impacts of addiction on individuals and families.
• Readiness to lead, learn, and uplift.

Step into a role where your leadership, empathy, and resilience can make a difference every single shift.

Salary Range: $51,000-$71,000 (compensation varies based upon professional experience and licensure/certifications, and internal equity)

Schedule: 2:00pm -10:30pm Tuesday-Saturday (Sunday/Monday off)

Location: Hooper Detox & Stabilization Center

MINIMUM QUALIFICATIONS:

• Minimum of one year of experience working in behavioral health or SUDS.
• High school education or GED required.
• Working knowledge of Trauma-Informed Care.
• Working knowledge of effects of substance use on individuals and family systems, including parenting issues.
• Must possess a current driver's license, pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial driver training within 60 days of being an approved driver and continue recertification training.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit. t.
• Have, or able to obtain, Adult CPR Certification AND Adult First Aid Certification prior to start date.
• The OAR prohibits A&D program staff from having within the previous 3 years a DUI conviction or diversion, a felony conviction, or a conviction under the Uniform Controlled Substances Act.
• Physical ability to bend, stoop, kneel, squat, reach, twist and pull and lift heavy objects up to 50 lbs., 3 feet off ground several times per shift.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess, or use a controlled substance or alcohol.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with coworkers and patients with diverse ethnic and cultural backgrounds, religious views, political affiliations, sexual orientation and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• At the direction of the Milieu Supervisor, provide basic supervisory support and coaching on tasks to Subacute Technicians (SAT). Conduct real time problem solving to address client needs and behavioral concerns.
• Provide direct supervisory support to on-call SATs which would include any clinical requirements and milieu management.
• Provide support to the milieu staff by filling in as needed during staffing shortages.
• Act as Liaison between SATs and leadership staff and attend clinical meetings if the Milieu Supervisor is not available.
• Model healthy conflict resolution and provide support and feedback to SAT staff in utilizing conflict resolution skills with coworkers and patients.
• Provide observations and feedback on staff performance and training needs to Milieu Supervisor
• Provide observations and contribute to Leadership planning for expansion and improvement of client activities and experiences.
• Work closely with care coordinators, Peers, and SATs in coordinating transportation for clients and providing such transportation when needed.
• Collaborate with the team, community partners and volunteers to organize and facilitate special events, such as holiday celebrations, and other activities as identified.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
• Ability to be a team leader as well as a team member and to establish priorities.
• Knowledge of HIPAA, and 42 CFR Pt 2 Federal Confidentiality laws
• Ability to supervise, teach, and coach others in a strength-based manner.
• Ability to clearly communicate expectations and consequences to staff and clients.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to maintain documentation.
• Knowledge and effective modeling of de-escalation techniques when encountering volatile situations.
• Ability to effectively interact with partner agencies, clients, their families, and community members. Demonstrate working understanding of professional and personal boundaries in the workplace and model it to staff and clients.
• Ability to work effectively with peers, individual clients, and groups.
• Demonstrate knowledge of community and social service agencies.
• Ability to work on weekends, scheduled evening hours.
• Ability to cover all shifts in case of emergency.

Benefits at Central City Concern

We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• 11 recognized Holidays & 2 personal Holidays
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.
• Relocation packages are available for qualified candidates!

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.