Executive Director, Enterprise Digital and Web Solutions

IT Website Development

Full Time

85394BR

Job Summary

This strategic leadership position over Digital and Web Solutions reports to the UCSF VP & Associate CIO Enterprise Systems will lead the strategy, development and execution of the organization's digital experience, web portal, and software platforms. This role oversees a multidisciplinary team responsible for delivering scalable, secure, and user-centric digital products, including enterprise web portals(e.g. Drupal, Adobe Experience Manager), cloud-native applications, and emerging AI-driven solutions

The ideal candidate brings strong technical expertise, exceptional leadership skills, and a forward-thinking vision to drive digital transformation across the organization.

Works with the Associate Chief Information Officer and other UCSF leaders to develop overall Digital and Web Solutions strategy in the context of institutional strategy, collaborative relationships with UCSF leaders that influence how systems enables automated, secure, and improved customer experiences; define and enhance agile methodologies and practices for the development life cycle management in line with industry best practice and continuous iteration and process improvement, direct staff and develop their skills/capabilities to meet the needs of UCSF.

This role is a critical component to the success of UCSF and requires an experienced IT leader with strong leadership, communications, and management expertise along with a strong contextual knowledge of how IT is used within the clinical, research and education enterprise. UCSF and the UC System are in a highly dynamic era with extraordinary demands for new IT services and this role is central to providing information and analysis that inform decision-making at all levels of UCSF IT and business leadership.

Represents the UCSF Campus and Health System in local and systemwide meetings as well as at the national level in appropriate forums. Recognized as an influential leader, providing leadership in the effective application of technology at the enterprise level. Makes final decisions for the organization and ensures achievement of objectives. More detailed scope definition follows.

Essential Job Duties and Responsibilities:

Strategic Leadership

• Define and execute a comprehensive digital and web solutions strategy aligned with organizational goals.
• Lead digital innovation efforts, including the integration of AI, machine learning, and automation into web and software platforms.
• Champion user experience (UX), accessibility, and inclusive design across all digital properties.
• Represent the UCSF Digital and Web Solutions at executive and managerial levels across UCSF and UC.
• Represent the ACIO when needed, operate with a high level of autonomy, and make key decisions independently and in support of the guiding principles and values of the organization.
• Works as an advocate/advisor with campus and health leadership, and faculty to make recommendations to ensure innovation and quality of the systems and experiences being delivered.
• Explore emerging technologies and trends for institutional applicability. Provides leadership and guidance to appropriately invest in new technology for the business that is highly reliable, available, sustainable, and efficient.
• Strives to reduce costs and improve services through new technologies, process optimizations, automations, creative sourcing, and other innovative methods.
• Participates with other senior managers to establish strategic plans and objectives. Makes decisions on Information Systems matters and ensures achievement of objectives. Responsible for managing and directing a large department or campuswide, medical center or Office of the President program(s). Reviews and approves recommendations for operational planning and control. Erroneous decisions will have a serious impact on the overall success of department, division, or campus.

• Responsible for recruiting and retaining top talent to UCSF. Provide leadership and guidance to the team, foster an environment that encourages employee participation, teamwork, and communication
• Manage resource allocation across teams to maximize business impact of resources and ensure each team has the skills and capabilities needed to achieve its objectives.
• Develops a diverse and resilient team ensuring high levels of employee engagement, operations performance excellence, and succession planning.
• Utilizes leadership skills, problem solving and decision-making skills to facilitate and encourage participation of team members to meet objectives in congruence with approved standards and guidelines.
• Participate as a member of the senior leadership team in governance processes of the organization's application architecture for Digital and Web Solutions/Systems.
• Develop technology roadmaps that enable advanced financial and technical planning both for new technologies and the refresh of existing technology base.
• Develop policies and procedures for Software Development and SaaS solutions that enable adaptable and agile delivery of functionality to the enterprise.
• Assess and communicate risks associated with technology-related investments and purchases.
• Lead and grow a high-performing team of developers, UX designers, product managers, DevOps engineers, and accessibility specialists.
• Oversee day-to-day operations of enterprise websites, portals, and digital applications, ensuring reliability, scalability, and performance.
• Drive agile development practices and DevOps methodologies.

• Direct the development and maintenance of web portals and CMS platforms, including Drupal, Adobe Experience Manager (AEM), and other open-source or cloud-based CMS.
• Lead custom software and mobile app development initiatives using modern frameworks (e.g., React, Angular, Node.js, Python, .NET, Java).
• Introduce and scale AI technologies for content personalization, chatbots, predictive analytics, NLP, etc.
• Manage and lead Salesforce ecosystem

• Collaborate closely with business units, marketing, communications, and IT leadership to deliver digital capabilities that enhance user engagement and support organizational priorities.
• Manage vendor relationships, contracts, and digital partnerships.
• Collaborate with other UCs and UCOP for UC wide Digital and Web initiatives

• Ensure digital properties comply with security, privacy, and accessibility standards (e.g., WCAG, HIPAA, GDPR).
• Establish governance models for content management, site administration, and data usage.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $164,300 - $399,100 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. UCSF is technologically and organizationally complex, with both centralized and departmental IT units providing support for enterprise and specialized services. UCSF IT provides education, research, and health technology services, along with shared infrastructure, security, analytics, application, and customer support services, and is essential to the organization's ability to support growth, mitigate security risk, and manage, store and share sensitive information. This position is a leader in the Enterprise Systems unit, and manages in Web Services, Web & Mobile Application Development, Accessibility, Analytics, Cloud Apps, and Document/Content Management teams. We partner with other IT shared services teams, Research IT, Education IT, and Health IT to achieve UCSF's goals.

Required Qualifications

• Minimum 5 years experience leading a web technology team.
• Requires extensive and in-depth knowledge of Information Technology principles, theories, and concepts to manage functional area(s) and provide solutions.
• Requires knowledge of policies and procedures and ability to determine a course of action based on these guidelines.
• Clearly understands the needs and concerns of the user groups in the organization and applies knowledge to better meet those needs.
• Requires the ability to change the thinking of, or gain acceptance from, others involving project work and initiatives.
• Comprehensive knowledge of subject area and broad knowledge of all IT areas sufficient for strategic planning, technology assessment and direction.
• Thorough knowledge of supervisory and leadership techniques in managing technical staff.
• Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies.
• Thorough knowledge of technical concepts and basic operating principles of data communications, computer hardware, vendor IT products, and software.
• Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within a large and complex technical environment.
• Experienced in leading change management activities and managing their impact across multiple organizations across division, college or institutional boundaries.
• Demonstrated leadership experience in an executive position. Demonstrated experience developing and analyzing corporate strategy.
• Demonstrated experience with senior management planning and budgeting.
• Excellent oral and written communication skills, including the ability to effectively present technical topics to large groups and senior management with potentially varied levels of technical sophistication.
• Proven experience overseeing Drupal-based or similar CMS platforms
• Hands-on knowledge of software development platforms (JavaScript, Node.js, Python, .NET, etc.).
• Deep understanding of Salesforce ecosystems, including CRM, Marketing Cloud, Agent Force, and custom applications on the Salesforce platform
• Familiarity with AI/ML platforms and services, such as OpenAI, Azure AI, Agent Force and Google Cloud AI tools
• Strong understanding of DevOps, CI/CD pipelines, containerization (Docker, Kubernetes), and cloud platforms (AWS, Azure, GCP).
• Knowledge of accessibility standards (WCAG 2.1+), usability testing, and inclusive design principles.
• Track record of delivering enterprise-scale digital products and transformation initiatives
• Familiarity with digital marketing tools (Google Analytics, Adobe Analytics), personalization engines, and SEO best practices
• Experience in higher education, nonprofit, or healthcare environments.
• Bachelor's degree in Computer Science, Information Systems, Digital Media, or a related field/ or equivalent experience.
• Role allows partial or full days of remote work. Job duties require intermittent physical presence at a UCSF or affiliate location, for specific categories of activities. Onsite presence is expected to be approximately 3 days per week, but certain activities may require employee to be in the office for more extended periods.

Preferred Qualifications

• AI/LLM/ML certification or course, demonstrating expertise in artificial intelligence technologies.
• Certifications in relevant technologies, architectures, or programming languages.
• Advanced degree preferred.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

000669 INFO SYS MGR 3

Job Category

Clinical Systems / IT Professionals, Executive, Professional (Non-Clinical)

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Bay (SF)

Work Style

Flexible

Shift

Days

Shift Length

8 Hours