Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
About the Role
We are looking for a Jira administrator to join our onsite Tools Team. This team is responsible for the administration and continuous improvement of Jira and GitLab across the company. You will play a key role in managing user access, optimizing workflows, and supporting teams with reporting, configuration, and tooling needs. This position is ideal for someone who enjoys working with core systems and helping teams use them more effectively.
Responsibilities
Administer and maintain Jira and GitLab, including user access, group management, workflows, and configuration schemes
Support and streamline onboarding by ensuring timely and accurate access to tools
Lead the cleanup and consolidation of custom fields, workflows, and schemes to reduce clutter and improve Jira performance
Develop dashboards, filters, and reports that help teams track and manage their work
Partner with the Data Team to support integration of Jira data into Snowflake
Leverage Python scripting to automate auditing, reporting, and governance of Jira configurations
Serve as the subject matter expert and internal point of contact for Jira and GitLab usage, troubleshooting, and best practices
Contribute to tool documentation, process improvements, and governance practices that scale with the organization
Qualifications
Strong experience administering Jira, including configuration of workflows, permissions, and custom fields
Familiarity with GitLab group and project structures
Proficiency in Python for scripting against REST APIs (e.g., Jira, GitLab, ServiceNow)
Ability to identify tooling inefficiencies and automate manual tasks
Excellent problem-solving and analytical skills
Strong communication and collaboration across engineering, product, and data teams
Service-oriented mindset with the ability to handle access and support requests efficiently
Two or more years of experience supporting tools in a technical environment
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
Vivint
Jul 11, 2025