Applications Analyst - Heart Institute

Children's National Hospital is currently seeking a talented and dedicated Application Analyst I to join our esteemed Heart Institute department. This is a fantastic opportunity for someone passionate about healthcare and eager to make a meaningful impact on patient care and revenue cycle operations.

In this role, you will work closely with end-users and stakeholders to provide reliable support and maintenance for clinical applications.

• Troubleshooting and resolving clinical application issues
• Implementing system enhancements
• Assisting with system testing and validation
• This dynamic position offers both challenges and rewards, making it ideal for a motivated professional looking to grow in a collaborative healthcare environment.

The ideal candidate will have:

• Professional knowledge of Microsoft operating systems (Desktops and Servers)
• Experience with SQL databases and report generation
• Familiarity with Active Directory
• Understanding of PACS (e.g., Philips, Agfa, McKesson, GE)
• HL7 knowledge
• Strong network troubleshooting skills
• Excellent communication and writing abilities to effectively collaborate with team members and support end-user needs

Minimum Education

• Bachelor's Degree (Required)
• Relevant experience in application support beyond the minimum required work experience may substitute for the educational requirement on a 1-1 ratio i.e. one year of relevant work experience equals one year of required education.

Minimum Work Experience

• 2 years' Experience in applications support. (Required)

Required Skills/Knowledge

• Work involves some problem-solving with assistance and guidance in understanding and applying the organization's policies and procedures
• Basic understanding of healthcare and revenue cycle workflows.
• Strong analytical and problem-solving skills.
• Excellent communication and skills.
• A proactive and adaptable team player who excels at collaborating with colleagues and supporting shared objectives.
• An innovative problem solver with a proven track record of executing projects and achieving ambitious goals.
• Highly dependable and self-motivated, capable of working with minimal supervision while remaining resilient to change.
• An excellent listener who can receive and provide candid feedback, fostering effective communication within the team.
• Demonstrating high personal integrity and the ability to remain composed in high-pressure and high-stress situations.

Functional Accountabilities

• Provide support to internal users of Children's National applications and ensure maximum efficiency in the use of those applications.
• Respond to requests for support by users.
• Test and coordinate testing of new releases of Applications.
• Log defects against applications and follow up with other IR colleagues, Development and vendors.
• Monitor future applications releases.
• Train users on features of applications.
• Maintain applications responsibilities based on work group of user.
• Act as reporting resource.
• Provide frontline support for applications and respond to user inquiries promptly.
• Assist in the resolution of application issues and escalate complex problems to senior analysts.
• Collaborate with the IT team to perform system testing and quality assurance checks.
• Assist in the implementation of updates and new features in applications.
• Participate in train-the-trainer sessions with informatics to ensure efficient usage of applications and may help train end users.
• Maintain documentation of support requests and resolutions.