Technical Program Manager, CXS Systems & Tools

As a Technical Program Manager, you will be instrumental in driving operational excellence and delivering critical projects for engineering and system administration teams. Your role involves partnering closely with cross-functional teams to ensure smooth project execution through clearly defined roadmaps, effective implementation of Agile methodologies, and proactive risk and issue management. You will play a crucial role in translating leadership direction and organizational priorities into actionable plans, while maintaining transparent and continuous communication with stakeholders. This position offers substantial visibility across the organization, opportunities for professional growth, and the ability to significantly enhance operational efficiency, team collaboration, and strategic outcomes.

• Facilitate Agile ceremonies (backlog grooming, sprint planning, retrospectives, daily stand-ups).
• Partner with engineering and system administration teams to develop and prioritize project roadmaps.
• Track deliverables and clearly communicate project status updates to stakeholders.
• Create comprehensive documentation (user stories, acceptance criteria).
• Proactively identify risks and implement mitigation strategies.
• Conduct retrospectives to drive continuous improvement.
• Foster strong collaboration across multiple teams and stakeholders.

• 6+ years in technical product/program management roles.
• Strong experience with Agile methodologies (Scrum, Kanban).
• Proven ability managing multiple concurrent projects.
• Knowledge of software engineering/system administration processes.
• Excellent organizational and stakeholder communication skills.
• Demonstrated leadership in cross-functional team settings.
• Proficiency with project management tools (Jira, Confluence).
• Experience driving and delivering complex technical programs or products from inception to delivery.

• Familiarity with front-end (HTML, CSS, JavaScript/TypeScript) and back-end technologies (Python).
• Experience with CI/CD practices and systems administration.
• Agile certification (e.g., Certified Scrum Master).
• Prior experience in technology-driven or SaaS companies.
• Bachelor's degree or equivalent experience.