Office Coordinator and Ombuds Assistant - Office of the University Staff Ombuds

Georgetown University
life insurance, tuition assistance
United States, D.C., Washington
Jul 29, 2025
Office Coordinator and Ombuds Assistant - Office of the University Staff Ombuds Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Requirements The Office of the University Staff Ombuds practices according to the standards of the International Ombuds Association (IOA), providing independent, confidential, impartial, and informal dispute resolution services through consultations, conflict coaching, options review, one-on-one and group facilitation, referrals, group workshops, systemic problem identification, and systemic intervention. The Office Coordinator and Ombuds Assistant (OCOA) provides comprehensive administrative and professional support to Georgetown's Office of the University Staff Ombuds. Approximately 75% of this position will be devoted to administrative duties, while 25% will be devoted to entry-to-intermediate level ombuds duties. Individuals without prior ombuds experience can be considered for this position. An individual hired without prior ombuds experience will be mentored on basic ombuds practice, and is expected to attend identified ombuds-related workshops and/or dispute resolution training. This individual: Provides timely administrative support for the Office while maintaining strict standards of confidentiality. Respectfully interfaces with visitors to the Office and individuals associated with the Office's administrative functioning, including members of the IT, Finance, Procurement, and Communication departments. Coordinates with University Staff Ombuds and other stakeholders regarding publicizing the Office and implementing the Office's Communications Plan. Is well-organized, with a demonstrated ability to problem-solve and work independently. Adheres to the International Ombuds Association's Standards of Independence, Impartiality, Informality, and Confidentiality; this individual will be a member of the International Ombuds Association or, will commit to joining the IOA within six months of hiring. Work Interactions The OCOA is an integral component of the Office of the University Staff Ombuds' core mission, and reports directly to the Georgetown University Staff Ombudsperson. The Office of the University Staff Ombuds is a resource for Georgetown staff and AAP (academic administrative professionals) across the entire university. The Office of the University Staff Ombuds builds problem-resolution capacity at all levels of the university by helping staff and leadership resolve work-related concerns and create workplaces consistent with Georgetown's Jesuit values of cura personalis (care for the whole person). Requirements and Qualifications Bachelor's degree Two years of professional experience in office administration, data management, and/or dispute resolution Previous experience with data collection, records maintenance, and report preparation Strong organizational, listening, and interpersonal skills Strong verbal and written communication skills Ability to maintain confidentiality in all situations Preferred Qualifications Master's degree or above Professional training or certification in mediation or alternative dispute resolution, including IOA Foundations, and/or Certified Organizational Ombuds Practitioner (CO-OP) designation or eligibility Demonstrated skill in conflict resolution, organizational development, and/or mediation Coursework/instruction in communication, negotiation, conflict theory, psychology, organizational behavior, and/or group dynamics Experience in developing and facilitating workshops and/or trainings Work Mode Designation This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation. Applicants should submit a cover letter with their resume or CV. Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $39,930.00 - $59,694.78 Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors. Current Georgetown Employees: If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown. Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions. Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu. Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website. EEO Statement: GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law. Benefits: Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website. To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Reiss-Science-3rd-Floor/Office-Coordinator-and-Ombuds-Assistant----Office-of-the-University-Staff-Ombuds_JR22793 jeid-7e353db5bd62b54db32e699466bbbf4b