QCS Senior Resident Service Technician - Morrilton, AR

Your role and responsibilities

An ABB Quality Control System (QCS) Field Service Technician will be responsible for supporting the full lifecycle of ABB pulp-and-paper quality control products at ABB customer facilities under limited professional supervision. This includes performing preventive and corrective maintenance, testing and troubleshooting proprietary ABB hardware and software, as well as assisting with any projects, upgrades, new installations, and advanced services for the technician's assigned customer or region. This individual will be required to work independently or as part of a small site team to provide service for customers of ABB pulp-and-paper quality control solutions. The technician will be supported by his or her service team which consists of a coordinator to assist with scheduling of work, a Regional Technical Advisor for mentoring and assistance with the most difficult field problems, and an Operations Manager for direct reporting and personnel issues. The Field Service Technician provides mentoring and guidance for less experienced Field Service Technicians, utilizing his or her wealth of industry experience.

The work model for the role is onsite. #LI-onsite

This role is contributing to the Process Automation, Process Industries division in Morrilton, AR.

You will be mainly accountable for:

• Maintain ABB's suite of quality control hardware and software. This includes but is not limited to; cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI/control software, and maintaining the working state of the entire ABB quality control solution at site. The Technician should be able to handle detailed customer questions about the state of the ABB system on-site.
• Handle difficult customer service-related issues while fostering the customer relationship and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB employees in support of service operations.
• Participate in the mentoring and development of less experienced Field Service Technicians. Provide on-the-job training for other Technicians and report detailed feedback to the appropriate managers.
• Participate in the contract management for the site(s) in the Technician's jurisdiction. Assist with contract renewals and provide evidence regarding the value of the ABB contract to the customer.
• Troubleshoot and repair equipment applying own wealth of industry experience to resolve problems. A good understanding of electrical theory and electrical safety is required in order to perform this job and promote a safe work environment for other Field Service Technicians.

Qualifications for the role

• Associates Degree in field relating to instrumentation & control, electrical engineering technology, electronics, instrumentation or process control.
• 8 years of industry specific experience on ABB pulp and paper quality control products, or equivalent 3rd party vendor products.

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable

More about us

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.