Business Services Coordinator - Temporary

Monday - Friday, 8:00 AM - 5:00 PM with a 30-minute lunch; Clinic- UNCH or ACC; Evening work occasionally; Overtime occasionally; Patient care involved. ONSITE at 100 Eastowne Drive, Chapel Hill, NC 27514

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

The primary purpose of this temporary position provides education on benefits and offers scheduling support to patients living with HIV. The employee will conduct financial needs assessments both in the ID clinic and by phone to determine each patient's level of need and program eligibility. They will educate patients on a range of benefit programs and financial assistance options for which they may be eligible. These programs include North Carolina HIV/ AIDS Medication Assistance Program, Medicaid/Medicare/Federal marketplace insurance, UNC Financial Assistance, UNC Pharmacy assistance, pharmaceutical company assistance, and other co-pay assistance programs. The employee will guide patients through complex application processes and provide ongoing support throughout their enrollment. Responsibilities also include referring patients to appropriate programs, following up on these referrals, and helping patients navigate available resources effectively.
In addition, the employee will support patient engagement in care through outreach by phone, text, secure medical record messaging, and written correspondence. Administrative and scheduling duties may also be assigned, such as scanning documents, scheduling appointments, calling patients, and data entry. Referrals may be made to other clinic personnel as needed.
The employee will track and manage incoming patient documentation, maintain accurate and timely notes in the electronic medical record ( EMR), and enter relevant information into program-specific databases and Excel spreadsheets.

Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Working knowledge of computer technology and business office equipment is required. Competency in Microsoft Excel, Word and Outlook required as well as strong interpersonal and organization skills. Ability to work in a fast paced, busy clinic environment with diverse populations. Demonstrated ability to handle sensitive information with discretion and maintain strict confidentiality in compliance with the Health Insurance Portability and Accountability Act ( HIPAA).

Prior experience working in a clinical setting with diverse populations or an HIV/ AIDS care is preferred. Experience using EPIC or electronic health record ( EHR) systems. Spanish fluency in speaking and writing is beneficial.

Exposure to Bloodborne Pathogens; Non-healthcare TB exposure

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.