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Senior Application Coordinator - Radiant Certified

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jul 30, 2025
Summary
Act as part of a team of application and workflow experts to provide design & build support supporting Epic and possibly other healthcare systems. Analyzes the organization's current business practices and translates them into configurations and workflows for successful product implementation. Provides guidance and leadership to other team members.
Essential Functions
-Provides recommendations based on subject matter expertise to resolve roadblocks in the technical build.
-Leads, mentors, and provides guidance to peers regarding work procedures, technical issues, and prioritization/delegation of work, which may also include onboarding and training of new staff.
-Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications and/or system build and/or configuration for the software application, and offers recommendations for improvements in data collection, workflow, or other processes when possible.
-Works closely with the application's vendor or developer to communicate the functional specifications, providing details to improve understanding.
-Develops test plans and performs related software quality assurance tasks.
-Provides ongoing support of the software applications by identifying and resolving issues, often as the point of escalation for more complex issues.
-Acts as team delegate/representative at department, project, or other meetings, as assigned.
-Participates as needed with review of the training curriculum and end user documentation for the applications user community.

Education
Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
Yes

Experience
Experience in healthcare information technology 5-7 years required

Knowledge, Skills and Abilities
- Must be able to obtain required Epic certifications as outlined by program requirements.
- Experience with the development, support or operation of software applications in a healthcare setting.
- Knowledge of the workflows and operations supported by the software application(s).
- Excellent oral and written communication skills.
- Demonstrated analytic and problem-solving skills.
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff.

-M-F Eastern Business hours required Hybrid Onsite Flexible working model required for weekly onsite work at Assembly Row/ Local MGB sites

-Business needs and team needs determine in office work

-Remote working days require stable, secure, quiet, compliant work area



Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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