Renovations Work Order Manager

Who We Are

Balfour Beatty Investments is a global infrastructure investor operating in the UK, US, and Canada. We provide the investment capability to deliver complex infrastructure projects. Over the past 15 years, Balfour Beatty Investments (formerly known as Balfour Beatty Capital) has established itself as one of the largest investors in the PPP industry, building a portfolio of more than 60 projects worldwide, predominantly in the UK and US.

Balfour Beatty Investments is proud to offer challenging and rewarding work in a variety of functional areas. As a company, we operate with safety and sustainability as our primary focus. Equally integral components of our culture are our values-Integrity, Teamwork, Excellence, Respect-and our code of conduct. Living up to these commitments requires the fresh ideas, insights and talents of employees as diverse as the audiences we interact with every day.

The success of our company is built on the efforts of our employees. We are committed to offering our employees a path to professional success through development, training and mentoring opportunities that cover a wide variety of skills and functional areas.

At Balfour Beatty Investments, our employees are our greatest asset and their well-being means a healthier, more productive workplace. We offer a comprehensive benefits package that includes a variety of health care options, retirement benefits and other flexible benefits.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

The Renovations Work Order Manger (WOM) is responsible for overseeing work order management and compliance for the Renovations team. This role ensures accurate and complete data entry in Yardi, monitors work order performance and applies Work Gatekeeper Framework controls to prevent unauthorized actions. The WOM provides leadership, training, and oversight for assigned Customer Coordinator Liaison while working closely with Director Construction Accounting (DCA), Project Analyst (PA), Project Coordinators (PC), Project Managers (PM), and Superintendents to maintain operational excellence. This is a remote position.

What you'll be doing

• Reviews daily open Renovation work orders across the team, ensuring compliance with Work Order Management Policy.
• Enforce Work Gatekeeper Framework controls for work order creation, approval, cancellation, and corrections to ensure proper documentation and prevent unauthorized actions.
• Audit work orders for accuracy in labor tracking, work order category, completion, notes, and uploading sign snap report from sub tier contractor.
• Ensure all cancellations follow the required approval processes with clear justification.
• Train Customer Liaison in Work Order Management Policy, Yardi data entry standards, and Work Gatekeeper Framework compliance.
• Conduct training sessions and develop materials for new hires, system updates, and process improvements.
• Conduct routine audits of completed work orders to ensure compliance with labor, scope of work, and documentation
• Identify trends in non-compliance, report findings, and collaborate with DCA, PA, and PC.
• Maintain data integrity for audit readiness and internal reviews.
• Engage with DCA, and PA to address compliance gaps and enforce corrective measures.
• Ensure all work order processes align with Work Order Management Policy and Work Gatekeeper Framework controls.
• Monitor and report recurring compliance violations, unauthorized actions, or systemic work order issues to leadership for corrective measures.
• Assist in process improvements, policy updates, and efficiency initiatives.

Typical Physical Demands: Work is performed in a temporary office and construction site environment. Exterior work may include working inclement weather conditions. Physical ability to climb permanent and temporary stairs, ladders, long periods of walking in a large multifamily community. Employee will occasionally be required to lift and or move up to 50 lbs.

Who we're looking for

• High School diploma or GED

• College Degree preferred
• Minimum of six years of administration
• Minimum of one management experience
• Property management or Construction experience preferred
• Experience in work order processing, compliance, or auditing is beneficial

• Ability to travel up to 5%.
• Proficiency in Microsoft Outlook, Excel, and Teams.
• Yardi system knowledge preferred.
• Strong data entry and documentation skills with high attention to detail.
• Excellent communication and leadership abilities to collaborate across multiple levels.

• Project management, strategic planning, and organizational skills.
• Work Order Management System Training
• Work Gatekeeper Framework Compliance Training
• Work Order Dashboard Monitoring & Reporting
• Advanced Yardi Reporting & Analysis
• Data Analytics for Work Order Trends
• Operational Assurance Auditing & Compliance
• Active and valid Driver's License

#LI-BBinvestments

Pay Rate: $68,000 - $72,000 yr.