New 
Senior Circular Center Inventory & Asset Technician
 Microsoft | |
 United States, Washington, Quincy | |
 Aug 01, 2025 | |
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OverviewIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Senior Circular Center Inventory & Asset Technician. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DC I&A Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action! In this environment,you may be asked to go on businesstravelto support other metros periodically, 0-25% of the time.
ResponsibilitiesCustomer ServiceMaintains a strong focus to optimize resources and improve quality. Articulates the impact of work performed within the Data Center to technicians. Seeks information about the underlying needs of customers. Positions organization to deliver solutions that exceed customer expectations. Maintains a strong stakeholder focus to improve quality and ensures that the customer receives the highest return on investment. Engages with internal and external stakeholders to manage issues as they arise.Data Bearing Device (DBD) DestructionEnsures team is following all processes and procedures to do this in a timely manner. Manages schedule of DBD destruction or shredding in partnership with senior leadership. Performs DBD destruction as necessary. Handles any escalations. Assists with security investigations. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary.Inbound and Outbound LogisticsProvides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Directs the flow of packages from preparation to shipment. Schedules inbound and outbound logistics of both internal and external services. Communicates directly with customers in regard to scheduling both inbound and outbound deliveries. Coordinates with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries. Deals with the escalated issues.Inventory ManagementEnsures teams maintain and perform steps required to keep the inventory balance accurate. Prioritizes ticketing queues, works to resolve escalations, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.Operational ExcellenceServes as subject matter expert and models compliance to less experienced team members. Seeks out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.ProcurementCreates execution plans with the goal to improve satisfaction and performance within an area or organization-level group. Identifies and resolves delivery and execution road blocks serving as point of contact for arising issues. Learns different elements of different suppliers, including what parts to order and what supplier(s) to engage with. Performs transactional related work, such as execution of purchase orders (POs) and contracts. Gathers data related to POs and provides to direct management. Assists senior leadership with escalated procurement issues.Safety PracticesRuns daily safety topic huddles. Manages and coordinates any escalated task risks and reported issues. Trains employees on safe and effective rack moving. Ensures team is in compliance with heavy-lifting equipment requirements. Leads by example of all safety standards.Tactical Shift ManagementPrioritizes and assigns ticketed work to Data Center Inventory and Asset Technicians on team. Leverages process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities. Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.Warranty Process ManagementActs as the Subject Matter Expert about Return Merchandise Authorization (RMA) warranty process. Ensures teams process failed vendor hardware devices using online/other tools and processes RMAs as needed. Follows all Service Level Agreements (SLAs) related to RMA warranty process.Other: Embodies our culture and values.As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role | |