Manager, Customer Projects

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Company Overview

JLL is a leading professional services firm that specializes in real estate and investment management. Our Customer Projects Team supports our client by managing complex customer agreements that facilitate new business development and operational efficiency across the rail network.

Position Summary

We are seeking a detail-oriented and customer-focusedCustomer Projects Managerto join our dynamic team supporting our client's new business initiatives. This role is critical in facilitating customer project agreements that enable rail-served industrial development, directly contributing to our client's revenue growth and customer satisfaction.

Mission:Help customer project agreements move smoothly and quickly while maintaining the highest standards of accuracy and customer service.

Target:Process customer agreements with an average cycle time of 5 days or less.

Key Responsibilities

Primary Functions:

Agreement Processing & Management

• Review and validate Contract Preparation Requests (CPRs) from Economic Development team
• Analyze project requirements to determine appropriate agreement types
• Generate legal agreements using templates and ensure all required fields are accurately completed
• Coordinate exhibit preparation with external vendors
• Manage document protection, distribution, and version control throughout the process

Customer Communication & Support

• Serve as primary point of contact for customers during agreement execution process
• Prepare and send professional correspondence
• Coordinate customer redline reviews and facilitate resolution with legal counsel and internal stakeholders
• Provide clear timeline expectations and proactive status updates
• Handle customer inquiries promptly and professionally

Cross-Functional Coordination

• Collaborate with Economic Development, Legal, Risk Management, and other client departments
• Escalate complex issues appropriately while maintaining project momentum
• Facilitate insurance approval processes
• Coordinate with Outside Counsel for legal reviews and document revisions

Secondary Functions:

Quality Assurance & Compliance

• Verify all required approvals obtained before agreement generation
• Ensure accurate contract numbering and proper document routing
• Validate insurance compliance and certificate requirements
• Maintain detailed project documentation in Salesforce

Process Improvement & Support

• Identify bottlenecks and suggest process improvements
• Assist in training new team members
• Participate in team meetings and continuous improvement initiatives
• Support development and maintenance of templates and procedures

Required Qualifications

Education & Experience

• Bachelor's degreein Business Administration, Real Estate, Legal Studies, or related field
• 5+ years real estate experiencepreferably with direct transaction background
• Experience with CRM systems(Salesforce preferred) and document management platforms

Core Competencies

• Exceptional attention to detailwith ability to manage multiple complex projects simultaneously
• Strong written and verbal communication skillsfor professional customer and stakeholder interactions
• Analytical thinkingto evaluate project requirements and determine appropriate solutions
• Customer service orientationwith commitment to exceeding expectations
• Technical proficiencyin Microsoft Office Suite, particularly Excel and Word

Professional Skills

• Process-oriented mindsetwith ability to follow detailed procedures while identifying improvement opportunities
• Collaboration skillsto work effectively across multiple departments and external parties
• Problem-solving abilityto resolve issues quickly while maintaining quality standards
• Time managementskills to prioritize tasks and meet aggressive timelines
• Adaptabilityto handle changing priorities in fast-paced environment

Preferred Qualifications

Industry Knowledge

• Real estate and/or railway industry experiencepreferred
• Contract law or legal document experiencebeneficial
• Experience with DocuSign, Salesforceor similar platforms

Work Environment

• Collaborative team settingwith open communication and mutual support
• Fast-paced environmentwith emphasis on quality and customer service
• Technology-enabled workplacewith modern systems and tools
• Professional development opportunitiesincluding training and skill building

Performance Expectations

Quantitative Metrics

• Average processing time:Maintain 5-day average cycle time for customer agreements
• Quality standards:Achieve 95% accuracy rate in document generation and processing
• Productivity:Manage 20-25 active projects simultaneously

Qualitative Standards

• Professionalism:Represent JLL and our client with highest ethical and professional standards with responsiveness and transparency
• Teamwork:Collaborate and contribute positively to team culture
• Continuous improvement:Identify and implement process enhancements
• Knowledge sharing:Actively participate in training and mentoring activities

Why Join Our Team?

Impact & Purpose

• Directly contributeto our client's business growth and customer success
• Assist with economic developmentacross communities served by rail transportation
• Work with Fortune 500 clientson multi-million dollar infrastructure projects

Professional Environment

• Supportive team culturewith emphasis on collaboration and growth
• Modern technology platformsand efficient processes

Learning & Growth

• Development of specialized expertisein contract management and customer relations
• Networking opportunitieswith industry professionals and clients
• Foundation for career advancementin commercial real estate and business development

JLL is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.

Ready to join a team that values excellence, collaboration, and customer success? Apply today and help us continue delivering exceptional service to our railway industry partners!

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.