Practice Assistant II

• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
• Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
• May perform more complex or specialized functions (i.e. radiology scheduling) at highest competency level.
• Utilize knowledge of HMO's, managed care and other third party insurers, and troubleshoot insurance issues as appropriate.
• Assist with training and orienting staff as needed.
• Provide cross coverage as needed.
• Staff may be asked to float to other practice when help is needed. We work together as a Brigham team. At times that means covering in another practice when needed.
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Participate in process improvement groups.
• Participate in trainings in respect to care coordination, supporting patients in self-management, self-efficacy and behavior change, patient population management, and communication skills, as directed and required for the role.
• Extended and/or weekend hours required.
• Assist co-workers in their duties (within the limitations of training and scope of practice).
• Staff is expected to participate in regular team meetings as well as ongoing continuous improvement efforts.
• All other duties as prescribed.

• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
• Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
• May perform more complex or specialized functions (i.e. radiology scheduling) at highest competency level.
• Utilize knowledge of HMO's, managed care and other third party insurers, and troubleshoot insurance issues as appropriate.
• Assist with training and orienting staff as needed.
• Provide cross coverage as needed.
• Staff may be asked to float to other practice when help is needed. We work together as a Brigham team. At times that means covering in another practice when needed.
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Participate in process improvement groups.
• Participate in trainings in respect to care coordination, supporting patients in self-management, self-efficacy and behavior change, patient population management, and communication skills, as directed and required for the role.
• Extended and/or weekend hours required.
• Assist co-workers in their duties (within the limitations of training and scope of practice).
• Staff is expected to participate in regular team meetings as well as ongoing continuous improvement efforts.
• All other duties as prescribed.

QUALIFICATIONS:

• Minimum of High School diploma, GED or equivalent experience.
• Minimum 1 year applicable work experience required.
• Some additional training in office systems or other post high school education preferred.
• Ambulatory care experience a plus, but not required.
• Primary care experience a plus, but not required.

SKILLS/ABILITIES/COMPETENCIES:

• Customer focused and patient-centered.
• Enjoys being part of a diverse team.
• Ability to multi-task.
• Comfortable with change.
• Experience with motivational interviewing a plus, but not required.

• Knowledge and understanding of:
  • Practice operations and standards.
  • Understanding of office procedures including filing, copying, scanning, printing and faxing.
  • Intermediate understanding of the appropriate use and importance of related forms.
  • Intermediate understanding and use of medical terminology.
  • Intermediate understanding of insurance types and referral process.
  • Intermediate understanding of registration and fiscal information.
  • Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.
  • Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.
  • Organization skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follows established protocols, and work within systems.
  • Writing skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.
  • System skills: Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at highest competency level.

• Information technology:
  • Documenting patient interactions
  • Electronic Medical Record (EPIC)
  • Cisco Phones System
• Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

Additional Job Description