Employer Technology Specialist

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.

As one of the 10 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide. More information is available at www.alliant.com.

SUMMARY

Responsible for working to scope, build and maintain Employee Navigator to meet employer technology requests and issues. Provides the Alliant Employer Technology Consulting team with system expertise in Employee Navigator, Ease, ADP and other HR Technologies; ensures technical functions are addressed appropriately, creates project deliverables, compiles information from clients and technology vendors, and performs system testing and quality assurance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for understanding Employee Navigator's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of their relationship with Alliant;

Assists employer clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding;

Provides first line of support for our internal and external customers;

Responsible for understanding all facets of the Employee Navigator platform through departmental and independent hands-on training;

Performs root cause analysis and recommends corrective actions;

Gathers and analyzes requirements and documents specifications regarding employer technology-related questions/problems. Analyzes employer technology needs and recommends technical solutions;

Conducts system tests to verify that the systems and technologies contain accurate information and work properly; identifies and resolves problems as needed including escalations with third-party providers;

Extracts, analyzes, and reports system data;

Ensures deliverables are completed timely manner, according to project timeline;

Trains users in proper utilization of technology solutions, prepares and provides written procedures and up-to-date documentation;

Responsible for continuous learning in the areas of technology solutions and market alternatives;

Other duties as assigned.

QUALIFICATIONS
EDUCATION/EXPERIENCE

Bachelor's Degree or equivalent combination of education and experience

At least four (4) years of related work experience

Experience working with external clients in a team environment

SKILLS

Knowledge of creating Account Structures using a combination of class, departments, and divisions to accomplish multiple rules for plan designs

Knowledge of building out and programming 834 5010 EDI File Feeds

Knowledge of Payroll, HR, and Benefits procedures, business protocol and practices, web-based software applications, and system integration

Knowledge of Employee Benefits (Medical, Dental, Vision, Life, Disability, etc.)

Skilled problem solver who can accurately document and communicate issues

Ability to successfully initiate and map API/Data Exchange connection for Carriers, Cafeteria, and COBRA

Ability to work through an account renewal (Open Enrollment/OE) - active & passive

Ability to be a 'Premier User' with access to the EN Support Team

Ability to import employees and enrollments and resolve import issues

Ability to maintain a high level of organization and attention to detail

Ability to work within a team and to foster teamwork

Ability to work within tight timeframes in a fast-paced environment

Proficient in the Microsoft Office suite - especially Excel

#LI-REMOTE

#LI-AS1

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply Now" button.

Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.

If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.

For more information on Alliant Insurance Service's benefits, click here.