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Computer Support Specialist, Sr Applications & Customer Relations

University of Wyoming
$55,500 - $66,500
vision insurance, paid time off, paid holidays, sick time, retirement plan, remote work
United States, Wyoming, Laramie
Aug 31, 2025


Computer Support Specialist, Sr Applications & Customer Relations

Join Our Campus Community!

Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!

Why Choose Us?

At the University of Wyoming, we value our employees and invest in their success. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Benefits include:
  • Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
  • Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
  • Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
  • Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
  • Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

At the University of Wyoming, we're committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW's Benefits Summary.

JOB TITLE:

Computer Support Specialist, Sr.

JOB PURPOSE:

Provide basic and routine computer support for unit operations including troubleshooting systematic departmental network, or server problems, software, hardware, peripherals and bringing the system back online; design a variety of queries and reports, coordinate, schedule and monitor data input and processing runs on Administrative or Academic systems; act as liaison between units and Information Technology; provide programming to correct and modify user's software programs. Provide information about appropriate computer and software usage and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • May establish and troubleshoot basic LAN systems.
  • Provide hardware/software modifications, developments or updates to designated system; provide basic network system modifications or updates to enhance network operations.
  • Provide programming to correct and modify users' software programs.
  • Respond to system failures to bring the system back to functioning levels of operation.
  • Troubleshoot basic and routine computer, network, or server problems; act as liaison between units and Information Technology.
  • Provide computer training; write or maintain user documentation/manuals for basic and routine software applications.
  • Prepare and schedule computer runs to process and backup files; organize data input for processing and prepare and maintain input logs; provide analytical/statistical services.
  • May review output for completeness and accuracy; create and distribute reports/data runs.
  • Prepare a variety of basic and routine reports and queries using a variety of software and systems.
  • Assist users to obtain required data and reports.
  • Assist with designated computer security systems/password/file protection protocol; work with Unit/Information Technology regarding security problems, as directed.
  • Assess computing needs and provide information to aid in identifying potential use of available computing resources.
  • Set up operational procedures for users.
  • Serve as technical resource to unit; provide basic and routine technical assistance and advice to unit, faculty, staff, and students with computer or data communications related hardware, software, and peripheral questions by phone or in person.

SUPPLEMENTAL FUNCTIONS:
  • Maintain inventory of computer-related materials/supplies.
  • Assist with departmental procedures and interpretation of policy.
  • Keep abreast of new or enhanced technologies; may recommend software/hardware purchases.
  • Evaluate and assess departmental needs; recommend or develop improvements to system.

COMPETENCIES:
  • Attention to Detail
  • Analysis/Problem Identification
  • Consistency
  • Independence
  • Service Orientation
  • Quality Orientation
  • Work Prioritization & Management

REMOTE WORK ELIGIBILITY:

This position provides vital support to campus customers and requires the successful candidate be available to work on campus.

MINIMUM QUALIFICATIONS:

Education: Vocational School, On-the-Job Experience, or Associate's degree

Experience: 2 years work-related experience

Required licensure, certification, registration or other requirements: Valid driver's license with a motor vehicle record (MVR) compliant with the University Vehicle Use Policy .

DESIRED QUALIFICATIONS:
  • Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users
  • 2+ years of experience in computer support, systems administration, or IT consulting
  • Experience providing technical support in a higher education or similarly complex, decentralized environment

REQUIRED APPLICATION MATERIALS:

Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:
  1. Cover letter
  2. Resume or C.V.
  3. Contact information for four work-related references (references will only be contacted if you are selected as a finalist for the position).

Due to a current system limitation, you may only be prompted to upload your resume/CV and a Cover Letter. to ensure your application is complete, we recommend you put all of your application materials into one file with your cover letter. However, if you're experiencing any issues in doing so, please send any additional application materials to recruit@uwyo.edu, and a recruiter will manually add them to your application packet. To help us process your application more efficiently, please include the 6-digit job ID number (located at the bottom of the job posting) in your email.

WORK AUTHORIZATION REQUIREMENTS:

The successful candidate must be eligible to work in the United States. Sponsorship for H-1B work authorization or work visa is not available for this position.

HIRING STATEMENT/EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu.

ABOUT LARAMIE:

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn move about Laramie, by visiting the About Laramie website.

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range and the metropolitan Denver area. Laramie's beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/

Job Identification: 252562
Apply Before: 09/15/2025, 05:59 AM
Job Schedule: Full Time
Locations: 16 & Gibbon, Laramie, WY, 82071, US
Posted Salary Range: $55,500 - $66,500
Schedule (Hours Per Week): 40
Travel:

To apply, visit https://eeik.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/252562/?lastSelectedFacet=TITLES&selectedTitlesFacet=Part-Time+Worker%253BFaculty%252FAcademic%253BClassified+Staff%253BAdministrative%252FExecutive

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