Manager, Billing Operations

Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.

At Spectrum, we keep our customers connected across a 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Manager on the Billing Operations and Technology team, you'll drive process innovation by modeling, documenting, analyzing, and overseeing process improvements for the billing system. These improvements will enhance the user experience, improve productivity, decrease errors, and increase efficiencies. In addition, responsible for managing projects, ticket requests, escalations, issues, and off hours support.

WHAT OUR MANAGERS OF BILLING OPERATIONS ENJOY MOST

• Participating with Billing Operations teams to support the continuous improvement and ongoing operations of the Charter Billing System
• Leveraging relationships with residential and commercial businesses to assist in the implementation of defined billing systems enhancements
• Implementing processes to deliver integrity of all billing data, system availability, system functionality and audit compliance
• Working with billing vendors and internal teams to implement projects and remediate issues.
• Utilizing partnerships with Marketing, Legal, regulatory and Billing Design teams to execute strategic business plans, operational goals, and performance metrics
• Responding to Billing System Audit findings and implementing remediation plans as directed

You'll work in a dynamic, collaborative office environment. You'll excel in this role if you are a motivated self-starter, able to make decisions while working under pressure, and available off-hours. You have a curiosity for using the latest technological developments and tools to improve functionality and achieve team goals.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Prior experience in leadership: 2 years or more; demonstrated project management: 2 years or more; business process management: 3 years or more; Technical billing systems platform: 5+ years
• Education: Bachelor's degree in Information Technology or related field from a four-year college or university or equivalent experience
• Technical skills: Expert level knowledge of CSG/ICOMS Billing System products and services; Technical Billing System platform: 5 years or more
• Skills: Knowledge of systems used by cable and/or telecommunications industries to support end user cable, data, and telephony billing, customer services, and accounting activities; knowledge of software applications (i.e., word processing, spreadsheet, Visio, Project, etc.)
• Abilities: Identify complex problems, review information, develop and evaluate options, and implement solutions; facilitate cross-functional communications among multiple teams; communicate with technical and non-technical audiences
• Hybrid Schedule: Four in-office days weekly

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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