Benefits Specialist

Starting Pay:

Position Description:

The Benefits Specialist is responsible for performing a wide variety of benefit support functions, including but not limited to benefit policy and procedure interpretation, benefit and retirement administration, regulatory compliance, wellness, training and customer service for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.

Essential Duties and Responsibilities:

• Daily, effectively communicates via phone, mail, and email to Team Member inquiries and requests regarding their benefits. Forms of Team Member communication include phone calls, emails and tickets submitted through our ticketing system.
• Partners with Leaders, HR Business Partners, and Third-Party administrators in the weekly process of Team Members eligibility. Tracks notices to confirm that benefit offers are made to eligible Team Members.
• Assists with Team Member retro-payment adjustments for benefits after the effective date of enrollment, changes, terminations, etc. and partners with Payroll for processing.
• Responsible for reconciling bills from carriers as well as internal and external system audits, as needed.
• Assists with the reporting requirements of all relevant government rules and regulations, including the Employee Retirement Income Security Act (ERISA).
• Tracks and processes medical support orders, including any follow-up that may be needed.
• Reviews audit reports generated by various sources and resolves benefit data discrepancies.
• Mediates between benefit providers and Team Members, such as assisting in handling Team Member's routine benefit-related questions.
• Assists with the wellness program, including impactful events and challenges for all GCNA Team Members that promote well-being. This may require travel to other locations.
• Coordinates with vendor on the Team Member notification of COBRA eligibility to household members and Team Members that are on a leave of absence; includes notification to household members of eligibility for COBRA, etc. when benefits are discontinued.
• Ensures the tickets in Jira for 401k and benefit related questions are reviewed on a regular basis, providing information to Team Members inquiring about GCNA's 401k and benefit plans.
• As needed, collaborates with vendors, brokers, and insurance carriers regarding escalated customer issues, billing reconciliations, and other concerns as they arise.
• Builds relationships with Team Members and Leaders and acts as a point of contact for our Insurance Carriers.
• Responsible for assisting in the planning and organizing of the annual open enrollment process for all GCNA Team Members. Includes scheduling and organizing facilities, preparing documents, coordination with insurance company representatives and other vendors, coordinating and scheduling staffing for all open enrollment activities, etc. Coordinates dissemination of information with providers.
• Assists in the preparation and distribution of written communications to inform Team Members of benefit offerings. Also assists in the development of tools that aid Team Members in benefits selection.
• To ensure efficiency, documents any new or updated processes, as needed.
• Administers the Trip Reduction Program, including annual reporting, surveys, monthly drawings, and audits.
• Maintains current knowledge of State and Federal legislation regarding Team Member benefits or anything that may impact Team Member benefits including Health Care Reform.
• Contributes to building a cohesive work environment by working together as a team.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Key Values/Enabling Attributes:

• Trust - Making relationships as important as results; Doing the right thing even when no one is looking; Doing what we say we will do; Having the courage to resolve differences; Respecting the uniqueness of every individual.

• Collaboration - Engaging in unfiltered conflict around ideas; Apologizing when appropriate; Taking care of each other and the business; Achieving greatness as One Goodwill; Partnering with our communities to serve our customers.

• Engagement - Valuing attitude and aptitude; Being an ambassador of Goodwill; Going above and beyond; Having fun and celebrating successes; Making life better for those around us.

• Ownership - Leading by example; Driving operational excellence; Holding one another accountable; Making Goodwill better every day; Taking responsibility to initiate solutions.

• Innovation - Encouraging continuous learning; Willing to take risks; Transforming from common to exceptional; Promoting breakthrough thinking; Embracing change.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma, GED, or equivalent work experience
• One to two years related experience, specifically with medical insurance and working with providers
• Excellent written and verbal communication skills
• Bilingual in Spanish and English preferred
• Ability to speak and read English proficiently
• Insight to remain objective when handling sensitive customer service issues
• Capable of handling multiple calls on a consistent basis due to heavy phone volume
• Versatility to work in an office setting with other Team Members that reflects an environment of constant movement and multi-tasking
• Proficient in MS Office skills including Word and Outlook
• Must have strong Excel skills
• Ability to perform work accurately and thoroughly, with a strong attention to detail by focusing on the minute details of a project or task
• Ability to be self-directed and show initiative
• Ability to work independently and with a team
• Ability to pass a background check and drug screen, where applicable for position

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.