Mortgage Customer Service Manager

TEKsystems
$31.25 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Plano
Sep 05, 2025
Onsite in Plano, TX. The office will be moving to Carrollton, TX at the end of the year. Schedule: Monday to Friday; 8AM to 5PM ** Description * We are looking for a motivated and people-oriented Mortgage Customer Service Manager to lead and support a high-performing team. This role focuses on managing day-to-day operations, ensuring optimal team performance, and maintaining a smooth workflow in a fast-paced call center environment. * Oversee a team of customer service representatives * Monitor the phone system to ensure all team members are ready and available, * Provide leadership and guidance without overwhelming individual team members * Foster a positive team culture with a focus on approachability, communication, and accountability Additional Skills & Qualifications * Mortgage experience * Proven experience in a managerial or team lead role, preferably in a customer service or call center environment. * Strong interpersonal and soft skills with the ability to motivate and support a diverse team. Pay and Benefits The pay range for this position is $31.25 - $31.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Plano,TX. Application Deadline This position is anticipated to close on Sep 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.