Service Readiness Analyst

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

Join our team as a Service Readiness Analyst and play a key role in ensuring Lenovo products are ready to deliver exceptional customer service from day one. This is a great opportunity for recent graduates or early career professionals to gain hands-on experience in product development, global service operations, and cross-functional collaboration.

Key Responsibilities

• Collaborate with Offering Development Teams (ODTs) to define service requirements that ensure products are high-quality, easy to diagnose, and cost-effective to maintain.
• Support global readiness efforts prior to product launch, including:
• Coordinating worldwide spare parts availability
• Assisting with training programs for service technicians
• Ensuring service offerings are ready for quoting
• Publishing support materials (documentation, codes, tips) for customers and service partners
• Helping implement support plans that enhance customer satisfaction
• Contribute to product design improvements aimed at reducing warranty costs over time.
• Provide input on service strategies and identify opportunities for continuous improvement throughout the product lifecycle.

Basic Qualifications:

• Bachelor's degree in Information Technology, Electrical Engineering, Computer Engineering, or related field
• Master's degree is a plus but not required
• Internship or project experience in customer support, product development, or technology services
• Proficiency in Microsoft Excel, PowerPoint, and Word
• Flexibility to work occasional non-traditional hours to support global teams (e.g., in Beijing, Taiwan, and the U.S.)
• Ability to work onsite in Morrisville, NC at least 3 days per week
• Applicants must be authorized to work in the U.S. for any employer. We are unable to sponsor work visas for this position.

Preferred Qualifications:

• Exposure to server systems or hardware servicing
• Strong analytical and problem-solving abilities, with a creative approach to overcoming challenges
• Ability to evaluate service processes and suggest improvements
• Team-oriented mindset with a willingness to learn from experienced colleagues