Conference Services Manager

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

This position is responsible for providing planning assistance and advice to all ChampionsGate clients and members, as well as providing that information to partnering departments to ensure successful follow-through with clients' wishes and plans.

Location: On-property (Orlando, FL) - This position is eligible for the Omni Hotels & Resorts WFH Incentive after 90 days of employment.

Coordinate a detailed schedule of programs to include the following: meeting set-up, audio/ visual requirements, room reservations, airport pickups, recreational activities, food & beverage and special functions.
• Lead client through all aspects of planning resulting in a complete, detailed program.
• Act as Omni Champions Gate's liaison between client and staff.
• Recommend full usage of facility services to client. CSMs must be up to date on current pricing and operational procedures.
• Prepare detailed coordination sheets for use by client and operational staff.
• Prepares program budgets as requested.
• Remains up to date on "things to do" in Orlando.
• Research and books client entertainment.
• Prepares detailed meeting room and function room diagrams for operational areas.
• Responsible for distributing agendas to both Convention Services and Catering teams.
• Coordinates and books tee times for all four courses for our groups.
• Manages group sleeping room inventory.
• Attend weekly SWP meeting to discuss upcoming programs with Department Heads.
• Monitor client's program while on property to ensure a well-run meeting. Tracks daily progress and relates any changes to the group's agenda to appropriate departments.
• Ask for repeat business and referrals for follow-up by the sales team.
• Attend weekly Group Pickup with Director of Sales, and Director of Revenue Management.
• Attend department meetings and other company required trainings.
• Complete other duties as assigned by management

• Minimum one year planning experience, preferably in a hotel or resort.
• College degree preferred; work experience can substitute for education.
• Must have working knowledge of Excel, Word, Outlook, PowerPoint. Delphi experience is also a plus.
• Must be organized and detail oriented with ability to multitask.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.