Accounts Analyst 2

Department: UHC: FPBO - Credits

Job Summary: The Accounts Analyst 2 Works under the supervision of the Supervisor of Refunds/Batch Retrieval. Investigates and resolves problems regarding patient accounts and refund requests. Completes weekly queue assignments and rejected refund request. Researches and analyzes status of insurance refunds, communicating effectively to insurance companies as needed. Performs other duties as needed.

Education and Experience: High School Diploma or GED required. Minimum three years of experience in billing, auditing, and collecting on third party claims and patient balances required.

Knowledge and Skills: Must have working knowledge of all insurance types and their guidelines including the ability to read and interpret EOB's. Working knowledge of ICD AND CPT coding systems required. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: Certified Professional Coder (CPC) preferred.