New

Technical Support Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Georgia, Alpharetta
Sep 09, 2025
Position Summary As a Customer Support Specialist, you will deliver outstanding service to both internal and external customers by providing courteous, knowledgeable, and timely assistance. You will serve as the first point of contact for technical support, issue resolution, and service requests, ensuring a seamless and professional experience across multiple communication channels. Key Responsibilities * Customer Service Excellence * Deliver exceptional service by maintaining a courteous, friendly, and professional demeanor in all interactions. * Issue Resolution * Promptly assess and resolve customer issues, identifying support needs and determining appropriate resolution paths. * Knowledge Base & SOP Utilization * Leverage internal resources such as Knowledge Base articles and Standard Operating Procedures to resolve issues or escalate to higher-tier support when necessary. * Technical Support * Provide first-level technical assistance via phone, email, ticketing systems, and chat platforms. * Needs Assessment * Guide customers through procedures related to equipment requests, relocations, software installations, account access, and programming changes. * Documentation * Accurately document all actions and resolutions in the ITSM ticketing system to ensure transparency and continuity. * Team Collaboration * Support team initiatives and departmental operations by contributing to group projects and assisting colleagues as needed. * Escalation Management * Collaborate with team leads on escalated tickets and ensure timely follow-up and resolution. * Teamwork & Reliability * Demonstrate strong collaboration and reliability across all assigned and scheduled support tasks. * Professional Conduct * Maintain punctuality and readiness to perform duties, whether working onsite or remotely. * Administrative Responsibilities * Independently complete timesheets, compliance training, and shift transitions. * Additional Duties * Execute other tasks and special projects as assigned by support staff or leadership. Required Skills & Qualifications * Minimum Requirements: * 1+ year of customer service experience (call center preferred; handling 20-30 calls/day) * Strong verbal and written communication skills in English * Comfortable navigating computer systems and applications * Ability to multitask effectively across calls, tickets (e.g., Remedy), and chat platforms * Entry-level candidates and recent graduates are encouraged to apply * Preferred Qualifications: * Bachelor's degree, ideally in Computer Science, Information Technology, or related fields * Experience with ticketing systems such as Salesforce or ServiceNow * Experience in credit or banking environments, especially within credit teams Top Skills * Call Center Operations * Customer Service & Troubleshooting * Technical Support * Communication & Multitasking * IT Systems Navigation Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Alpharetta,GA. Application Deadline This position is anticipated to close on Sep 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.