CVA Specialist

TEAM UP WITH US!

The CVA Specialist is responsible for supporting CVA growth initiatives within the Product Support Sales organization. They will focus on the efficiency and execution of quote generation, parts ordering, pricing strategy, data analysis, and renewal process of customer preventative maintenance agreements.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

• Support the Product Support Organization within the dealership as it relates to preventative maintenance operations and fulfillment.
• Collaborate with cross-functional teams to improve processes and drive PM growth and accuracy.
• Organize and distribute opportunity data to identify conquest customers and marketing campaigns.
• Support internal and external customers through onboarding and training.
• Forecast opportunity for capacity planning and scheduling in alignment with product support.
• Demonstrate effective communication and develop strong, positive relationships with customers.
• Provide value-added guidance to customers to help them make viable financial decisions.

WHAT YOU'LL NEED:

• Bachelor's degree (B. A.) from four-year college or university; or one to two years industry experience.
• Strong customer communication skills with the ability to read, write, and interpret written, verbal, and diagram instructions and memos.
• Excellent listening skills to absorb information and apply lessons-learned from customer feedback.
• Strong cooperative attitude to encourage and facilitate relationships with other employees and customers.
• Driven, motivated, ambitious, goal-setting and achieving outlook to establish and pursue goals, including calculated risks.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don't you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.

The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and outside weather conditions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Required travel up to 15%.

This position is NOT considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA